Functional Support Analyst
1 month ago
JOB TITLE: Utilities Senior Support Analyst
FLSA STATUS: Exempt
DEPARTMENT: Enterprise Support
REPORTS TO: Support Manager - Utilities
SUPERVISORY RESPONSIBILITIES: No
JOB LOCATION: Remote (US Based)
TRAVEL: Up to 25%
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Need to work with Offshore team
- Need to train Offshore team regarding product functionality
- Need to have working experience in utility industry and preferably CC&B and C2M
- Experience working with Agile Methodlogy
- Manage day-to-day communications with support clients.
- Understand and manage Service Level Agreement response times related to issue corrections.
- Triage and determine root cause of issues reported by clients.
- Create and execute test plans, test cases and test scripts to ensure quality and report the bugs to the defect tracking tools.
- Provide utility clients and management with the industry best practices and expertise for the testing solutions.
- Perform manual and automated tests to verify the functionality and performance of the modifications to ensure the quality.
- Create test cases using Automated / API Testing Tools like Oracle UTA, Selenium and other industry standard testing tools.
- Work with the client business, testing and functional team to document and refine testing strategy.
- Report testing statuses and risks to Support Manager - Utilities.
- Conduct testing analysis and participate in integration testing with clients.
- Work closely and coordinate with the offshore and/or technical members of i3 Verticals to ensure accuracy and quality of deliverables.
- Deliver presentations, demos, or training to clients and internal project staff.
- Participate in development, including daily stand-ups, sprint planning, and implementation tasks.
- Develop and improve internal documentation and processes to ensure software quality meets customer needs.
- Continue to learn and improve knowledge of supported i3 Verticals applications as new versions are released.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Experience in Automated Testing Tools
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