Authorized Officer, IT Support Analyst

2 weeks ago

Nashville, United States UBS Full time
Your role

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We're looking for an Authorized Officer, IT Support Analyst to:
Perform as the application support analyst to provide quality services to ensure end-to-end production stability of hosted applications in Client & Tax reporting cluster.
Conduct bank's "Permit-to-Operate" technical readiness criteria process for multiple key components as part of transition of strategic platform into production.
Apply automation and seek continuous service improvements by reducing non-value added activities.
Ensure ITIL standards and processes are followed to ensure stability across our Production platforms.
Seek automation and efficiency improvement opportunities to reduce nonvalue added activities (TOIL).
Ensure production stability and availability for key operational business processes.
Handle incident escalation and management.
Liase with to senior Operations, Development, Infrastructure staff as well as third party support vendors and work to forge solid relationships with these teams.
Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams.
Drive process improvement initiatives alongside global production support projects.
Create and maintain written procedures and make available for audit or management review.
Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders.
Track work progress and report any key issues to senior management and stakeholders.
Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure.

Qualified Applicants apply through [redacted]. Please reference 000770. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI

Your team

Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You'll be working in the GOTO Technology team in Nashville, TN.

Your expertise
This position requires a Bachelor's degree or foreign equivalent in Engineering (any), Information Technology, or a related field of study and five (5) years of experience in the job offered or as a Project Lead, Technical Lead, Technical analyst, or a related occupation.
Position requires experience with the following:
Mainframes including JCL, VSAM files, and COBOL
DB2 Database
CICS Online Processing
RLC
ServiceNow
IBM MQ

*LI-DNI

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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