Salesforce - Functional Lead
5 months ago
Job Description
We're looking for a Functional Lead in our Salesforce Practice that is passionate about streamlining business processes. This role is responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation. You will own the Salesforce system and work closely with business users, internal stakeholders and development teams to meet the needs of business, drive process and system changes.
Key Requirements:
· 3-7 years of experience as a client-facing Salesforce Business Analyst/Functional Lead with at-least 3+ Salesforce projects and at-least one in Sales and one in Service Cloud
· Develop/refine as-is and to-be business processes and ‘use-cases’ using SAFe principles, customer journey maps, and design principles.
· Extensive knowledge of the Salesforce Core data model
· Ability to analyze and document complex business processes using process modelling tools such as Mural, Microsoft Visio and/or LucidChart.
· Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.
· Proven experience driving consensus across multiple stakeholders from different business functions.
· Extensive knowledge of Salesforce configuration, customization, and extension. Should be a subject-matter expert (SME) across platform features, including contact/Opportunity/Lead management, Pipeline and Forecast management, File sync & share, quotes, and Case management
· Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
· Effective at managing a team and prioritizing multiple tasks simultaneously
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as (k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of , team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.5 billion.
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