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IT Support Administrator
4 months ago
What We're Looking For...
A driven individual who is hungry for knowledge and growth opportunities.
This position is an exciting opportunity for candidates who are highly motivated to succeed, fast learners, passionate about solving problems, and can perform as team players. Successful candidates will demonstrate effective communication, attention to detail, the ability to resolve complex technical problems.
What You'll Do...
- Remotely manage and support network systems, user computers, telephones, printers and software.
- Remotely and proactively manage and maintain server, network, and firewall systems
- Azure AD/O365/Exchange online administration
- Administrate Spam/Phishing Block/Allow Lists
- Maintaining computer networks and systems including software, routers and other physical hardware
- Installing and configuring network equipment to update or fix hardware or software issues
- Provide after-hours support for infrastructure emergencies as well as off-hour maintenance
- Develop and implement project plans, risk assessments and contingency plans
- Updating virus protection software to keep data and communications protected
- Monitoring computer systems to improve network performance
- Communicating networking issues to other employees and management, especially in training new users
- Fixing software and hardware configuration issues for users on-demand or from inspection of the systems
- Maintain inventory and asset configuration documentation
What's Needed to Succeed...
- Able to perform tasks in a logical manner to minimize risk to systems while achieving successful goals.
- One industry certification (Net+, CCNA) (CCNP, CCIE).
- Must understand network TCP/IP, switch configurations and firewall settings.
- Active Directory, Group Policy, DHCP, DNS, LDAP
- 3-5 years of networking experience, or a combination of education and experience.
- 2+ years of Microsoft Azure support experience.
- 2+ years of Cisco/Meraki experience. Familiarity with cloud based support utility.
- Operational knowledge of Virtual Desktop Infrastructure (VDI) and application virtualization; Network and routing protocols; Windows Server and Azure Active Directory; Switch configuration and programming.
- Intermediate PowerShell experience.
- Familiarity with ZenDesk or other Ticketing platforms.
- Experience working remotely from equipment and troubleshooting to resolve issues.
- Ability to self-manage multiple priority tasks and keep senior leadership informed of status.
- Ability to independently install software and hardware on networking equipment and microcomputers.
- Familiarity with a variety of networking and personal computer software.
- Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment.
- Ability to communicate information to end users, colleagues, and senior leadership in a clear and concise manner.
- Ability and desire to work as a member of a team and as a team of one.
- Experience with mobile device management.
- Experience with Microsoft Intune
Benefits and Perks...
- Growth and advancement opportunities
- Casual work environment
- Team building events such as doughnut day, holiday luncheons, barbecues, etc.
- Premium 401k Investment Plan with a dollar for dollar 3% match
- Medical Insurance with several plan options including a Health Savings Account
- Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Life Insurance and AD&D
- Short-term & Long-term Disability
- Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
- Paid Holidays
- Vacation time that grows with years of service
- Sick time
- An employee discount purchasing program
About 50Floor...
50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US.
We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.
Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.
Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.
See our website at 50Floor.com
Please be aware...
Background Checks - The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database and circulate that information as necessary for evaluating your qualifications.
Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic protected by law.
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