Operations Specialist

1 month ago

National, United States ActionLink Full time
Job DescriptionJob Description

Are you ready to take the next step in your business career?

ActionLink is growing and seeking a collaborative and detail-oriented Operations Specialist to join our team

We are a premier retail marketing solutions company on a mission to enhance our clients' brand presence and innovative technology products through cutting-edge retail display installations and merchandising strategies. Come be a pivotal player in helping us optimize our processes for industry-leading performance

Position Overview

The Operations Specialist partners directly with ActionLink's Account Team on specific client merchandising projects. The Operations Specialist is responsible for maintaining all aspects and timelines of project operations within the assigned program to meet Key Performance Indicators. The Operations Specialist will work closely with the client and cross-functional teams to ensure successful execution of programs. This is a visible and client-facing role, with key responsibilities related to establishing and maintaining the strategic and tactical execution of program objectives.

Primary responsibilities of this role include but are not limited to strong relationship building, conducting comprehensive business analysis, communicating results, and developing/recommending and implementing process improvements. This role will also serve as a day to day point of contact for program execution for clients and cross-functional teams. This person must be well organized and detail-oriented.

What We Offer

  • $18.00 to $21.00 per hour commensurate with experience
  • Diverse mixture of remote work and market visits
  • Medical, dental, vision, life, and prescription insurance plans
  • Laptop plus monthly internet/phone stipend
  • W2 employment with biweekly pay schedule & direct deposit
  • Paid vacation & sick time
  • Paid holidays
  • 401(k) option with employer match

Duties

  • Serve as the key point of contact and decision-making authority for the execution of client project objectives
  • Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
  • Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
  • Collaborate, communicate, and partner with all cross-functional teams to provide successful results
  • If timelines are not met, this position is fully responsible for making the strategic and corresponding tactical changes required to achieve the revised program timelines
  • Communicate program goals and provide strategic written communication and project oversight for all details within ActionLink management systems
  • Structure and execute project-specific quality assurance analysis
  • Assist with fulfillment orders and administration when needed based on capacity
  • Report program performance results and initiate continuous improvements
  • Adhere to the guidelines of the ActionLink Travel and Expense Policies

Qualifications

  • Minimum 2 year college degree in relevant business discipline preferred
  • Some account management or relevant business operations experience with direct client interaction
  • Ability to build and foster business relationships at multiple levels
  • Skilled at collaborating and problem solving with demonstrated critical thinking skills
  • Proven time management and organizational skills
  • Exceptional verbal and written communication skills
  • Strong proficiency with Microsoft Excel

Physical Requirements

  • Must have access to quiet work space with reliable high-speed internet connectivity and smartphone
  • Must have and maintain a valid driver’s license and be able to rent a car under ActionLink’s corporate insurance standards
  • Must be able to travel locally by vehicle and/or nationally by plane as needed or requested

Equal Opportunity Employer

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