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Retail Operations Coordinator

2 months ago

National Harbor, United States Brookie Girl LLC Full time
Job Overview

The Key Holder - Customer Experience Specialist plays a vital role in creating a customer-centric environment by supporting the store leadership team in service, sales, and daily processes. This individual is an expert in operating procedures and contributes to the mentorship of the associate team.

Key Responsibilities
  • Customer Engagement: Collaborate with the leadership team to cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
  • Sales and Store Metrics: Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
  • Omni-Channel Service: Utilize technology to deliver a seamless, omni-channel shopping experience through the execution of all omni services.
Leadership and Team Management
  • Floor Presence: Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
  • Empowerment: Act as an elevated team member, exercising decision-making skills to support problem-solving and enhancing each customer's experience.
  • Team Development: Support the training of the associate team, including new hire onboarding.
Visual and Business Operations
  • Daily Operations: Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
  • Product Flow: Collaborate with key partners to effectively execute shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
  • Store Environment: Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
Communication and Relationships
  • Inclusion: Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
  • Communication Loop: Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
  • Insights and Feedback: Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
  • Team Dynamic: Contribute to positive team morale through brand and store initiatives such as employee recognition, team building exercises, and events.
Requirements
  • Builds Relationships Naturally: Embracing individuality and diversity.
  • Clear Communication: Exhibiting clear written and verbal communication skills.
  • Resilience: Demonstrating resilience through change and challenging times with an optimistic outlook.
Preferred Requirements
  • BrookieGirl Fan: A passion for the brand.
  • Sales Experience: 1+ years of sales experience.
  • Customer Service Experience: 2+ years of customer service experience.
  • Leadership Experience: Previous leadership experience.
  • Team Player: Ability to work collaboratively as part of a team.
  • Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays.
  • Continuous Learning: Eagerness to learn and grow within the organization.
Benefits
  • Employee Discount: Exclusive discounts on products and services.
  • Parking Subsidy: Assistance with parking costs.
  • Paid Time Off and Sick Leave: Eligible for paid time off and sick leave.
  • Retirement Plan Options: Opportunities for retirement savings.
  • Employee Referral Bonus Program: Incentives for referring qualified candidates.
  • Opportunities for Growth: Opportunities to advance within the company.