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After Hours Transportation Specialist

2 months ago

Milwaukee, United States Midwest Refrigerated Milwaukee, Inc. Full time
Job DescriptionJob Description

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting, and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

Candidate must strive for driver and customer satisfaction, while delivering unparalleled service and support to the organization. In addition to all this they first must foster a culture of world-class safety.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

  • Modesty
  • Integrity
  • Dependability
  • Work Ethic
  • Efficiency
  • Safety
  • Trust

It is the expectation that all employees exemplify these values.

General Accountabilities:

  • Afterhours Operational Needs:
    1. Effectively Communicate with Drivers, Carriers, and Customers
    2. OSD Resolution for Drivers and Carriers
    3. Safety/Maintenance Afterhours management and resolution
    4. Update LME and PB in Real Time for all Afterhours Deliveries
      • Includes management of Drivers’ “Messaging Board”
      • Includes clearing and progressing of Driver Manager “Board”
    5. Check Calls / In-Out Time Updates for PU’s and deliveries
    6. Lumper Updates
    7. Accessorial Inbox Management and Progression
    8. Progression of overnight Fleet Trips in real time
  • Driver/Carrier Support for MRT/MRL
    1. Driver/Carrier Advances (Comdata)
    2. Afterhours OSD Initial POC (includes temp related issues) .
    3. Orbcomm temp/fuel and alert management
  • Afterhours Customer Service
    1. Communicate afterhours pertinent OSD and delivery issues to Customers
    2. Maintain continuity between after-hours customer communication and CS team
    3. Late/Delay Notifications to customers and CS/Routing team as needed
    4. Pass off of afterhours challenges to proper team for follow up or if further action is required
  • General Support for all things MRT/MRL related throughout the evening hours
    1. Assist with PU and delivery appointment needs if directed
    2. Assist with keeping “Product Types” updated in LME and PB as needed
    3. Progression of “Carrier Delivered” inbounds/outbounds

Skills Required:

  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Familiar with North American highway system and relevant points in
    1. McLeod network (yards, terminals, fueling points, etc.)
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of company policy and procedures, with special focus on driver handbooks and policy guides.

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.