Client Services Representative
3 months ago
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
Client Services Representative
Are you a PEOPLE PERSON looking for a great part time position? Come be a part of our POD
Position Summary:
Client Services Representative at DolFUN Dynamics is dedicated to delivering exceptional customer experiences. Our Client Services team serves as the first point of contact for clients and the public, playing a pivotal role in establishing and nurturing relationships with DolFUN Dynamics families. You are the face of DolFUN for all of our guests and will be responsible for the first impression we make. From warmly welcoming families upon their arrival at our facility, to assisting with the check in process, finding the right gear and uniforms for their classes, facilitating payments, class transfers, drops, options, explaining DolFUN Dynamics policies, fielding any questions or concerns that may arise, and maintaining the facilitys professional and safe appearance. Every interaction is essential to ensuring that everyone feels like a valued part of our DolFUN Dynamics community.
About DolFUN Dynamics:
DolFUN Dynamics is a premier childrens activity center specializing in developmentally appropriate aquatic and land-based activities. Our mission is to provide a safe and nurturing environment where children can discover their passion for swimming, gymnastics, ninja, and learning, promoting learning through play in our clients lives.
Duties and Responsibilities:
- Responsible for working shifts while the facility is open for classes. Hours to be determined by DolFUN Dynamics
- Greet families with a cheerful smile and attitude as they enter facility
- New and current families to be informed of what to expect at DolFUN Dynamics: remove shoes, check in at kiosk, universal locker rooms, where to gather and then line up for classes, assist with merchandise and proper supplies/uniform for scheduled class
- Answer phones in a friendly professional manner
- Assist with schedule changes requested by clients, DolFUN Dynamics Directors and/or Client Coordinator
- Assist walk in clients and phone calls by creating accounts, registering students, handling financial transactions, verifying student status, assist in any any scheduling needs, interacting with families, providing accurate information and any other client services
- Host tours through DolFUN Dynamics for potential clients
- Ensure all merchandise is processed accurately in client account
- Assist as On-deck Host to organize children and direct them into their proper placement of classes on time
- Responsible for handling clients financial transactions and must be able to execute these transactions competently with complete and total honesty and integrity
- Responsible for merchandise inventory. Stocking, sales, and monthly inventory checks. Alert Director when additional supply ordering is required. Fill out forms when needed accordingly
- Help to ensure janitorial tasks are completed on a daily, weekly, and tri-yearly basis. All areas are to be clean and safe at all times. Areas include: the front desk, entry, lobby, bathrooms, locker rooms, downstairs offices, upstairs office, learning center, breakroom, viewing areas, merchandise area, hallways, pool, gym, studio and parking lot. Any and all facility areas given at the direction of Client Coordinator and/or DolFUN Dynamics directors
- Help to incorporate quality theme based decorations in conjunction with our program wide themes. Update or assist in updating bulletin boards, photos, birthday lists, etc.
- Assist in maintaining office supplies: paper, pens, toner, labels, folders, etc. Bathroom/cleaning supplies: toilet paper, paper towels, hand soap, garbage bags, toilet seat covers, bleach, etc.
- Attend department and company-wide meetings/trainings that occur during regular facility closure days
- Read department and inter-department written communication
- Be attentive to company wide announcements, calendar, items, and upcoming events via phone calls, texts, emails or apps such as slack.
- Monitor needs, trends, reactions, and desires of our clients, communicating information with directors
- Maintain professional relationships and boundaries with coworkers, knowing when it is appropriate to delve into deeper conversations with peer(s)
- Dedicated to building cohesive department interactions and a positive working atmosphere
- Ability to constantly WOW our families and clients
Knowledge and Skills:
- Familiarity with DD Programs and Operations: A deep understanding of DolFUN Dynamics' programs and operations is essential for effective performance in this role. This includes knowledge of our class offerings, schedules, teaching staff, tuition structures, programs, associated costs, billing procedures, philosophies, and overarching vision.
- Excellent Information Navigation: The ability to efficiently navigate and access information about our classes, schedules, teachers, tuitions, programs, costs, billing procedures, philosophies, and vision is crucial. This skill ensures that you can provide accurate and timely information to clients and colleagues.
- Upbeat and Positive Attitude: Maintain an upbeat, positive, and personable demeanor when interacting with co-workers, students, parents, guests, and potential clients. A positive attitude contributes to a welcoming and supportive atmosphere within the organization.
- Knowledge of DD Policies and Procedures: Demonstrate a comprehensive understanding of DolFUN Dynamics' policies and procedures and the capability to effectively implement them in daily tasks and interactions.
- Proficiency in Office Equipment: Operate basic office equipment with ease, including computers, tablets, printers, copiers, scanners, phones, and other relevant devices. Proficiency with these tools enhances productivity and communication.
- Client Management Software Proficiency: Possess proficiency in using our client management software, allowing for efficient client account management, scheduling, and communication.
- Microsoft Office Skills: Exhibit competence in using Microsoft Office programs, which are commonly used for various administrative tasks. Proficiency in Microsoft programming enhances your ability to perform essential office functions.
Experience and Qualifications- preferred:
- Work with client relations management software
- High school diploma, GED or equivalent
- 1-2 years customer service experience
Job Requirements:
- Ability to work Weekdays, Saturday & Sunday day and evening shifts as scheduled between the hours of 7:30 AM and 8:00 PM is essential.
- Strong customer service skills with a friendly and approachable demeanor.
- Punctual, reliable attendance with a strong work ethic.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer proficiency for reservation and payment processing.
- Experience working with children and families is a plus but not required.
- Customer Service experience.
- Experience working in a sports, academic, and / or youth development setting.
- CPR / Lifeguard Certifications are a plus but not required.
- Primary hours for this role could be on Saturday through Thursdays 7:30am-8:30pm
- Hours/Days may fluctuate seasonally with camps and new programs opening as our new facility expands and will be coordinated in partnership with your manager.
- Additional opportunities may become available based on staffing needs.
- After 60 days of successful employment, DolFUN Dynamics offers group health insurance for hourly staff who work a minimum of 20 hours/week.
- Job Type: Part-time
- Full and part time benefits include health, vision, dental, tuition discounts, pro shop discounts.
Ready to Apply?
Great Click the APPLY button below and complete the application. Your complete application will be forwarded to the hiring manager
Questions?
Job Types: Part-time
Pay: $16.50 - $19.50 per hour
Training pay: $15.95
Age 18+ preferred
-
Client Services Representative
4 days ago
Portland, Oregon, United States US Swim School Association Full timeJob Title: Client Services RepresentativeWe are seeking a highly motivated and customer-focused Client Services Representative to join our team at DolFUN Dynamics. As a key member of our front desk team, you will be responsible for delivering exceptional customer experiences and ensuring a seamless experience for our clients.Key Responsibilities:Provide...
-
Client Services Representative
5 days ago
Portland, Oregon, United States DolFUN SWIM Academy Full timeAbout DolFUN DynamicsDolFUN Dynamics is a premier children's activity center specializing in developmentally appropriate aquatic and land-based activities. Our mission is to provide a safe and nurturing environment where children can discover their passion for swimming, gymnastics, ninja, and learning, promoting learning through play in our clients'...
-
Client Services Representative
3 weeks ago
Portland, Oregon, United States DolFUN SWIM Academy Full timeAbout DolFUN SWIM AcademyDolFUN SWIM Academy is a premier aquatic center specializing in developmentally appropriate swimming and water-based activities. Our mission is to provide a safe and nurturing environment where children can discover their passion for swimming, promoting learning through play in our clients' lives.Job SummaryWe are seeking a highly...
-
Client Services Representative
3 weeks ago
Portland, Oregon, United States Ernest Packaging Full timePosition Overview:The Client Services Representative is responsible for managing order requests, including price inquiries, confirmations, follow-ups, and purchase orders. This role involves processing all orders, returns, credits, and any changes or cancellations directly from clients or sales personnel.Key Responsibilities:Respond promptly to client...
-
Specialty Client Service Representative
6 days ago
Portland, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeAs a Specialty Client Service Representative, you are the first point of contact for our Specialty Department clients and their pets. Your responsibilities will include welcoming clients, building long-term relationships with them and their pets as the come in for follow-up visits, obtaining vital information from them, keeping paperwork up to date, and...
-
Client Service Representative
2 weeks ago
Portland, Oregon, United States Umpqua Bank Full timeAbout Umpqua BankUmpqua Bank is a leading western-based regional bank with a strong commitment to its associates, customers, and communities. With over 5,000 employees and a presence throughout the nation, we offer a unique brand of relationship banking and a culture where associates thrive.About the RoleThis position is responsible for providing exceptional...
-
Client Services Representative
3 weeks ago
Portland, United States Precision Solutions Inc. Full timeJob OverviewPrecision Solutions Inc. is seeking a highly skilled and motivated Client Services Representative to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesClient CommunicationProvide timely and effective...
-
Veterinary Client Service Representative
2 weeks ago
Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full time{"title": "Client Service Representative for Veterinary Emergency Care", "content": "Client Service Representative for Veterinary Emergency CareAt Portland Veterinary Emergency and Specialty Care, we are committed to providing exceptional care to our patients and their owners. As a Client Service Representative, you will play a vital role in ensuring that...
-
Portland, Oregon, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeClient Service Representative Job DescriptionDoveLewis Veterinary Emergency and Specialty Hospital is seeking a skilled Client Service Representative to join our Emergency Room front desk team. This role is ideal for individuals who possess excellent communication skills, a calm demeanor, and the ability to work in a fast-paced environment.Key...
-
Bank Client Service Representative
2 weeks ago
Portland, Oregon, United States Androscoggin Bank Full timeAbout Androscoggin BankWe are a solid, growing company committed to supporting Maine's communities and being Maine's best business bank. Our team is dedicated to providing exceptional customer service and creating strong relationships with our clients.Job SummaryWe are seeking a Client Service Representative to join our team in Portland. As a Client Service...
-
Experienced Client Service Representative
2 weeks ago
Portland, Oregon, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeJob Summary:DoveLewis Veterinary Emergency and Specialty Hospital is seeking a highly skilled and compassionate Client Service Representative to join our Emergency Room front desk team. As a Client Service Representative, you will be the first point of contact for clients and their pets arriving for emergency situations.Responsibilities:Obtain vital...
-
Experienced Client Service Representative
4 months ago
Portland, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeDoveLewis Veterinary Emergency and Specialty Hospital is hiring full-time Experienced Client Service Representatives to join our Emergency Room front desk team. We are currently hiring for swing and overnight shifts.As a Client Service Representative in our Emergency Room, you are the first point of contact for our clients and their pets arriving for...
-
Specialty Client Service Representative
2 months ago
Portland, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeAs a Specialty Client Service Representative, you are the first point of contact for our Specialty Department clients and their pets. Your responsibilities will include welcoming clients, building long-term relationships with them and their pets as the come in for follow-up visits, obtaining vital information from them, keeping paperwork up to date, and...
-
Experienced Client Service Representative
7 days ago
Portland, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeDoveLewis Veterinary Emergency and Specialty Hospital is hiring full-time Experienced Client Service Representatives to join our Emergency Room front desk team. We are currently hiring for swing and overnight shifts. As a Client Service Representative in our Emergency Room, you are the first point of contact for our clients and their pets arriving for...
-
Veterinary Client Service Representative
2 days ago
Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full timeAbout UsPortland Veterinary Emergency and Specialty Care (PVESC) is a leading veterinary hospital in southern Maine, dedicated to providing exceptional care to our patients and their families.Job SummaryWe are seeking a full-time Client Service Representative to join our team. As a key member of our client service team, you will be responsible for delivering...
-
Client Services Representative
3 months ago
Portland, United States DolFUN SWIM Academy Full timeBenefits: 401(k) Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Wellness resources Client Services RepresentativeAre you a PEOPLE PERSON looking for a great part time...
-
Veterinary Client Service Representative
2 weeks ago
Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full timeAbout the RolePortland Veterinary Emergency and Specialty Care is seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients and patients, ensuring their individual needs are met with kindness, compassion, and...
-
Veterinary Client Service Representative
1 day ago
Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full timeAbout UsPortland Veterinary Emergency and Specialty Care is a leading provider of emergency and specialty veterinary care in southern Maine. We are committed to delivering exceptional patient care and building strong relationships with our clients and team members.Job SummaryWe are seeking a full-time Client Service Representative to join our emergency...
-
Veterinary Client Service Representative
1 week ago
Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full timeAbout UsPortland Veterinary Emergency and Specialty Care (PVESC) is a leading provider of veterinary care in southern Maine, dedicated to delivering exceptional patient care and a supportive work environment for our team members.Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our...
-
Experienced Client Service Representative
4 days ago
Portland, Oregon, United States DoveLewis Veterinary Emergency and Specialty Hospital Full timeAbout the RoleWe are seeking a highly skilled and compassionate Client Service Representative to join our Emergency Room front desk team at DoveLewis Veterinary Emergency and Specialty Hospital. As a key member of our team, you will be the first point of contact for clients and their pets arriving for emergency situations.ResponsibilitiesObtain vital...
