Experienced Client Service Representative

1 day ago


Portland, Oregon, United States DoveLewis Veterinary Emergency and Specialty Hospital Full time
Client Service Representative Job Description

DoveLewis Veterinary Emergency and Specialty Hospital is seeking a skilled Client Service Representative to join our Emergency Room front desk team. This role is ideal for individuals who possess excellent communication skills, a calm demeanor, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to clients and their pets in emergency situations.
  • Obtain vital information from clients, work with medical teams to prioritize patients, and answer client questions.
  • Manage cash transactions, resolve issues, and maintain a calm and professional demeanor in emotionally charged situations.
  • Work collaboratively with the team to ensure seamless client service and support.

Requirements:

  • Minimum one year of in-person client service experience.
  • Demonstrated ability to work with a wide variety of clients in highly charged and emotional situations.
  • Minimum of one year of experience working in a fast-paced, in-person customer service capacity.
  • Experience with veterinary or medical field is a plus.
  • Knowledge of and comfort using desktop computers and operating software.
  • Ability to type a minimum of 45WPM while maintaining a conversation with a client.
  • Ability to successfully manage a multi-line phone system and balance in-person client interactions.

What We Offer:

  • Generous health benefits, including $0 mental health copays and preventative care.
  • Student debt repayment assistance.
  • Equitable benefits, including options for families.
  • A generous employee discount and premium pay for holidays worked.

How to Apply:

To be considered for this position, please complete the online application and upload a resume. Resumes received without a completed online application will not be considered.



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