Experienced Client Service Representative
1 day ago
DoveLewis Veterinary Emergency and Specialty Hospital is seeking a skilled Client Service Representative to join our Emergency Room front desk team. This role is ideal for individuals who possess excellent communication skills, a calm demeanor, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to clients and their pets in emergency situations.
- Obtain vital information from clients, work with medical teams to prioritize patients, and answer client questions.
- Manage cash transactions, resolve issues, and maintain a calm and professional demeanor in emotionally charged situations.
- Work collaboratively with the team to ensure seamless client service and support.
Requirements:
- Minimum one year of in-person client service experience.
- Demonstrated ability to work with a wide variety of clients in highly charged and emotional situations.
- Minimum of one year of experience working in a fast-paced, in-person customer service capacity.
- Experience with veterinary or medical field is a plus.
- Knowledge of and comfort using desktop computers and operating software.
- Ability to type a minimum of 45WPM while maintaining a conversation with a client.
- Ability to successfully manage a multi-line phone system and balance in-person client interactions.
What We Offer:
- Generous health benefits, including $0 mental health copays and preventative care.
- Student debt repayment assistance.
- Equitable benefits, including options for families.
- A generous employee discount and premium pay for holidays worked.
How to Apply:
To be considered for this position, please complete the online application and upload a resume. Resumes received without a completed online application will not be considered.
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