Regional Manager of Operations

General Position Description:

AllCare Primary and Immediate Care has grown into a trusted provider of comprehensive healthcare services with over 30 locations across Maryland, Virginia, Washington DC, and Georgia. We are committed to continuous expansion and are proud to bring convenient access to high-quality primary care to communities in need.

Our Vision: We are on a mission to redefine and transform primary care by providing convenient access to high-quality services delivered by knowledgeable and compassionate teams to promote physical and mental well-being in order to heal the bodies and minds of the communities we serve.

The Regional Manager of Operations will travel to all locations and lead a team of Practice Managers and Medical Assistants, ensuring excellent patient care and customer service. This hands-on leadership role will implement changes to existing operational and business processes to meet current and future demands of our growing practices. The successful candidate will execute practice management protocols and continuous clinical quality improvement while providing ongoing communication, education, and support to the team

AllCare Core Responsibilities:

• Has a contagious and positive work ethic, inspires others, and models the AllCare values.
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
• Through genuine and positive communication, ensures each patient feel informed, understood, and special.
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to keep up in the AllCare environment by facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Adherence to standards of business conduct and compliance.
• Responsible for the oversight and management of multiple practices, travel 50% of the time or more as needed.

AllCare Leadership Responsibilities:

• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
• Maintains the perseverance to drive and sustain the changes that occur at AllCare, while being resilient and flexible, and inspiring and motivating the team.
• Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
• Creates a work environment in which people can perform to the best of their abilities.

Qualifications:

• Five+ years of multi site management experience, with a healthcare background strongly preferred.
• Working knowledge of payroll and scheduling.
• Ability to multi-task in a fast paced working environment and maintain a positive attitude.
• Proven ability to supervise, coach and develop people leaders & staff using excellent interpersonal and communication skills.
• Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessment.
• Strong computer skills – Excellent knowledge of Microsoft suite of products (Word, Excel, Visio, MS Project, PowerPoint and SharePoint), formatting, drafting and updating documents, creating workflow documentation, Smartsheet use and other computer program knowledge.
• Knowledge of computerized information systems (EMR)
• Ability to transparently communicate complex concepts and strategies and work cross-functionally in a fast paced and rapidly changing environment.
• Organized, detail oriented and the ability to multi-task and maintain detailed records.
• Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations.

Working Relationships:

• Center level field team members to include Medical Assistants, Front Desk, Physicians, and APP’s
• AllCare administrative team members
• Vendor/Partner - Relevant Vendor relationship management if applicable.

Principal Duties and Responsibilities:

• Plans, directs, organizes, and takes ownership of the daily operations of assigned groups of clinics, usually 10-15 locations in a given market.
• Builds a high performing team with high morale and addresses performance issues quickly and decisively.
• Ensures the clinic is safe and in compliance with quality standards by conducting audits of all centers in assigned region.
• Drives high performance in established company KPI’s and P&L performance.
• Manages and provides operational support and leadership to center level teams including direct supervision of Practice Managers within assigned region.
• Participates in all ordinary functions of management including interviewing field team members and Practice Managers.
• Addresses individual or team performance deficiencies via disciplinary actions and performance evaluations.
• Handles patient escalations and visitor issues and complaints. Provides feedback and follow-up training to Practice Managers and employees. Recognizes good performance.
• Implements programs, practices, and leads teams designed to improve operations, staff retention and employee engagement.
• Ensures that Practice Managers & workforce management create monthly schedules for non-provider staff based on clinic volume/needs. Always ensures adequate staffing.
• Ensures assigned clinics environments are clean, orderly and in compliance with company policy and accrediting standards.
• Works closely with the Vice President of Operations, Practice Managers, Medical Assistants, Front Desk, and Administration team to maintain smooth operations and high customer satisfaction.
• Maintains confidentiality of patient, employee, and proprietary business information. Understands and follows all company policies and practices regarding HIPAA. Monitors employees to ensure compliance.

Working Conditions:

• Travel. The role will require 60% travel between locations of assigned region or market.
• This position primarily operates in a clinical environment, involving regular interaction with patients and healthcare staff.
• Physical demands include standing for extended periods.

• Five+ years of multi-site management experience, with a healthcare background strongly preferred
• Working knowledge of payroll and scheduling
• Ability to multi-task in a fast-paced working environment and maintain a positive attitude
• Proven ability to supervise, coach and develop people leaders & staff using excellent interpersonal and communication skills
• Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessment
• Strong computer skills – Excellent knowledge of Microsoft suite of products (Word, Excel, Visio, MS Project, PowerPoint and SharePoint), formatting, drafting and updating documents, creating workflow documentation, Smartsheet use and other computer program knowledge
• Knowledge of computerized information systems (EMR)
• Ability to transparently communicate complex concepts and strategies and work cross-functionally in a fast paced and rapidly changing environment
• Organized, detail oriented and the ability to multi-task and maintain detailed records
• Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations