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Regional Director of Operations

2 months ago

Bethesda, Maryland, United States Compass Group Poland Sp. z o.o. Full time
Job Summary:

The Regional Director of Operations will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Key Responsibilities:
  • Account Management & Client Relations:
    • Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
    • Conduct quarterly business reviews with clients to ensure community objectives are being met, communicate industry trends, and ensure clients have the opportunity to share critical feedback.
    • Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community.
    • Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
    • Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits.
    • Drive guest satisfaction by maintaining product and service quality standards; periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
    • Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
    • Understand and leverage company support teams and systems to meet region Key Performance Indicators.
    • Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.
  • Business and Financial Acumen:
    • Ensure responsible financial management of assigned communities. In partnership with the leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
    • Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
    • Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
    • Collaborate with the marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
    • Coach and support operations team to effectively manage wages and controllable expenses.
  • Team Building & Management:
    • Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
    • Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
    • Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one-on-one coaching.
    • Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
    • Utilize an "open door policy" to solicit employee feedback and address team member problems or concerns.
Requirements:
  • Education: Bachelor's degree in business, health care or related field, or equivalent comparable experience.
  • Experience: Minimum of two years' experience in multi-unit management with a focus on Food Services.
  • Skills: Strong track record of driving customer satisfaction, proven ability to work effectively in an unstructured; fast-paced and P&L environment, shown ability to mentor and develop team members, excellent written and verbal communication skills.
Benefits:
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Compass Group Poland Sp. z o.o. is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.