Area Service Manager

3 weeks ago

Burlington, United States Limbach Company LLC Full time
Job DescriptionJob Description

Who We Are…

Since our founding in 1901, Limbach’s primary core value has always been: We Care.

We Care about you as a person: your safety, career, development, and the local community.

We Care to impact diversity in construction to create a collaborative work environment focused on generating a sense of belonging and accomplishment.

Limbach Company LLC, a subsidiary of Limbach Holdings, Inc., (NASDAQ: LMB) is an integrated building systems solutions firm whose expertise is the design, installation, management, service, and maintenance of HVAC, mechanical, electrical, plumbing and control systems.

We engineer, construct, and service the mechanical, plumbing, air conditioning, heating, building automation, electrical and control systems in both new and existing buildings and infrastructure. We work for building owners in the private, not-for-profit, and public/government sectors.

Our vision is to create value for building owners targeting opportunities for long term relationships.

Our purpose is to create great opportunities for people.

We carry out our vision and purpose through a commitment to our four core values…

  • We Care
  • We Act with Integrity
  • We Are Innovative
  • We Are Accountable

The Benefits & Perks…

  • Base salary of $135K - $160K
  • Full portfolio of medical, dental, and vision benefits, along with 401K plan and company match.
  • HSA, FSA, and life insurance offerings.
  • Maximize your professional development with our award-winning Learning & Engagement team.
  • Engage in our “We Care” culture through our ERGs, brought to you by EMBRACE.
  • Career pathing flexibility and mobility.

Who You Are…

As Area Service Manager, you will be responsible for the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed price work orders, reactionary T&M and service projects performed by technicians through an assigned staff of service coordinators, associate area service managers and service technicians.

Some examples of the work you might do includes:

  • Assumes responsibility for achievement of their area sales and operational gross profit and cash management goals.
  • Assumes the responsibility for maintaining and retaining ODR customer relationships through quality of service, timely execution and proper staffing.
  • Manages staff to maximize pull through opportunities and margins from captive accounts.
  • Manages maintenance contract execution for timeliness, quality and profitability through proper pre-planning, staffing and scheduling so as to minimize non-productive and/or idle time.
  • Renews maintenance contracts within the given service area at target escalation and pricing levels to successfully meet the target margins of the Company.
  • Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted source for technical service and maintenance needs.
  • Maintains high visibility with customers and makes frequent visits in support of the account objectives.
  • Ensures the service team plans and manages work with a unique understanding of the customer’s ongoing operations in mind resulting in minimal disruption to the customer’s business objectives.
  • Partners with the service coordinator and field operations staff to plan out daily and weekly manpower and technician needs to support the customers.
  • Understands the company’s broader MEP solutions capabilities outside of service and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch’s full suite of sales offerings.
  • Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers and major project operations teams to ensure client needs are met.
  • Participates in strategic account planning designed to increase recurring revenue from captive accounts
  • Ensures all purchasing is completed in a timely and cost-effective manner.
  • Possesses strong financial acumen and command of departmental profitability.
  • Maintains the accuracy of all business records, reports, logs, and data, and submits regular reports to management to communicate booking/selling activity within a specified time frame.
  • Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
  • Monitors payment of customer invoices and follows up on all departmental receivables over 60 days past due.
  • Hires, trains, and develops staff capable of performing the work required to meet customer commitments.
  • Supervises staff to ensure all jobs are completed on time, within budget, and accepted by the customer.

What You Need…

  • 4+ years of related employment experience required.
  • Advanced knowledge of the HVAC/controls industry required.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
  • Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
  • Ability to travel up to 40% of the time, primarily to local job sites.

Preferred Qualifications:

  • College degree or advanced education preferred.
  • Previous experience in a mentor, supervisory, or management role is a plus.
  • Familiarity with back of house facilities maintenance staff personnel and operations.
  • Previous experience in technical skilled trades or service execution and MEP equipment and systems diagnostics, maintenance and repair.

Conduct Standards:

  • Maintains appropriate Company confidentiality at all times.
  • Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
  • Cultivates and promotes the “Hearts & Minds” safety culture.
  • Consistently exemplifies the Core Values of the Company (we CARE, we act with INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

Work Environment:

  • This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
  • Work tasks may occasionally necessitate travel to local job sites, which means intermittent exposure to the conditions typically associated with a construction site.

Physical Demands:

  • In performing the duties of this job, the incumbent is regularly required to walk, talk, stand, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
  • This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Limbach Facility Services LLC is an Equal Opportunity Employer.

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