Customer Service Manager

3 days ago


Burlington, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Food Lion. As a key member of our Front End team, you will be responsible for providing exceptional customer service, managing the Front End operation, and ensuring that our customers receive a positive shopping experience.

Key Responsibilities
  • Customer Service: Provide fast and easy customer service, ensuring that customers receive a positive shopping experience.
  • Front End Management: Manage the Front End operation, including supervising Front End Associates, managing schedules, and ensuring that all tasks are completed efficiently.
  • Inventory Management: Monitor and control inventory levels, ensuring that stock is accurately counted and recorded.
  • Financial Management: Manage cash handling, including counting and reconciling cash, and ensuring that all financial transactions are accurate and secure.
  • Team Leadership: Lead and direct Front End Associates, providing coaching and training to ensure that they have the skills and knowledge needed to perform their jobs effectively.
  • Store Operations: Ensure that all store operations are running smoothly, including maintaining a clean and safe store environment, and ensuring that all equipment is in good working order.
Requirements
  • Education: High school graduate or equivalent preferred.
  • Skills: Excellent interpersonal, organizational, communication, and customer service skills.
  • Experience: Previous experience in a customer-facing role, preferably in a retail environment.
  • Physical Requirements: Ability to stand for long periods, lift up to 50 pounds, and perform repetitive tasks.


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