Vice President of Property Management Operations

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change in how boards and residents experience property management.

What we do matters to billions of people across the world. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That is why we formed Odevo.

Leading property management companies in the Nordics, UK, and US have already joined forces to form Odevo and over the last 4 years Odevo’ s revenues have grown 40-fold to become a leading international player. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy, and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are a 5 000-employee company with a start-up mentality. We aspire to break new ground through innovation, and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry on a global scale.

One of the Odevo companies in San Antonio,Texas, is seeking a Regional Vice President of Operations to add to the team

As the Vice President of Operations, you must exude the consistent process mastership and the customer service values we ask our teams to demonstrate every day; a strategic leader with integrity, a collaborative nature, and desire to help others be successful by polishing their strengths; a learning addict and has years of experience with leadership, process, procedures, team building, operations management, and service product delivery. The role is responsible for the direction and management of all operational processes supporting superior quality and timeliness of services to the HOA clients we service in Texas and Arizona.
The challenge involves multiple department teams including a smaller call center, legal support unit, real estate support function, financial and accounting services, shared services administration group, architectural review, and more. There are seven department managers directly reporting to the VP of Operations, along with 70+ employees in the operations division.

The VP of Operations will possess strong relationship building and work ethic, proven problem-solving skills, strategic planning skills, proactive personality, ability to think quickly and recognize problems while quickly creating solutions, and the ability to motivate and develop employees. We are looking for visible leadership, accountability, and someone with a successful record of accomplishment in process transformation through technology. This position will lead from the front line and achieve results side-by-side with managers and employees.

• Lead and motivate our teams according to our culture and values.
• Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency, and quality.
• Implement uniform best practices while maintaining compliance.
• Systematically cultivates and maintains collaborative relationships with managers of the organization to achieve mutual goals.
• Maintain and foster an elevated level of teamwork, hire, and mentor best in class.
• Develop and implement plans and research projects to improve and expand operational growth and financial profitability through technology.
• Oversee and adjust processes and operations as necessary, apply new technology to ensure efficient and effective execution of policies and procedures.
• Experience in our industry is not required. We have a tailor-made learning system, with both solo and social learning elements. Our culture is extremely important to us, and we recruit diligent talent who care about becoming experts, hold themselves accountable, and deliver quality results every day for our customers, our colleagues, and our company.
• 
  

• Operational Excellence: Demonstrated experience in building and scaling operations, optimizing processes, and driving efficiency while ensuring a high level of service quality
• Financial Acumen: Strong grasp of financial management principles to ensure the profitability and financial health of the US operations, alongside supporting the M&A agenda
• Effective Communicator and Collaborator: Cultivating exceptional communication skills with a humble approach and demonstrating a genuine commitment to collaborative efforts
• People Leadership: Proven capability in leading, inspiring, and nurturing high-performing teams, fostering a culture of innovation, collaboration, and excellence
• Entrepreneurial Spirit: A self-starter with a startup mentality, ready to tackle the challenges and seize the opportunities that come with a rapidly

• Bachelor’s Degree or higher required
• Extensive experience with financial operations and process improvement is required.
• Minimum ten years combined operations leadership experience including five to eight in a senior management role.
• Experience leading multiple operations departments in a service product organization.
• Advanced Excel, Word, and database skills.
• A positive attitude and the ability to develop the same in the employees.
• Proven dedication to delivering consistent excellent customer service experience.
• Master of process improvement transformation through technology
• Deep belief in documenting process and measuring performance and results.
• Strong leadership to drive empowered, accountable culture, and lead others through change.
• Strong customer service skills to assure success of internal and external customers.
• Self-motivated individual to set and maintain his or her own pace and that of the team.
• Adaptable in fast paced environment where multitasking, attention to detail, and great planning skills are essential.
• Able to overcome obstacles to corporation and to foster harmonious relations.
• Must be resourceful and forward thinking when it comes to technology.
• Possess excellent problem-solving skills.
• An ability to receive direction and provide direction to others.
• Excellent communicator and strategic thinker, while being able to dive into day-to-day processes for continued growth and improvement.
• Ability to apply technology to solve problems and improve processes.
• Ability to plan and execute multiple complex projects simultaneously and within deadlines.
• Clear communicator who is passionate about coaching and developing staff
• Excellent written skills
• Sense of urgency