Service Operations Manager
1 week ago
Position Summary: On Track Equipment, LLC is in search of a skilled and proactive Service Operations Manager to oversee our service department. This pivotal role demands a professional who can act as a representative of our brand, managing esteemed clientele while leading a dedicated team.
Key Responsibilities:
- Administer warranty claims with the equipment manufacturer.
- Organize and approve the work schedules and time-off requests for technicians.
- Educate service personnel on best practices for customer satisfaction and brand representation.
- Establish, uphold, and follow a priority system for scheduling all service tasks, both for customers and internal needs.
- Oversee the work order system, ensuring efficient workflow and labor revenue management.
- Guarantee timely completion and submission of all manufacturer warranty and Product Improvement Program claims in accordance with manufacturer standards.
- Delegate jobs and work areas to employees based on their expertise and knowledge.
- Ensure the Service Department is equipped with necessary tools and that service equipment is maintained in optimal condition.
- Maintain company vehicles and complete all required maintenance documentation.
- Exhibit professionalism at all times, both within and outside the organization.
- Track and analyze metrics monthly to ensure departmental objectives are met.
- Execute additional tasks as assigned by management that align with the dealership's goals.
Required Skills and Qualifications:
• Minimum of 5 years in a service management position, ideally within the construction or agricultural equipment sector.
• Proven leadership and team management skills.
• Exceptional customer service and interpersonal abilities.
• Proficient in service management software and systems.
• Comprehensive understanding of construction or agricultural equipment.
• Strong analytical and decision-making capabilities.
• Financial expertise with experience in profit and loss management.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Results-driven with a history of enhancing service department efficiency and profitability.
Benefits:
• Competitive compensation and benefits package.
This position is crucial for our operations. We seek a seasoned service professional ready to take on a challenging role within our equipment dealership.
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