Service Operations Manager

1 week ago


Weatherford, Texas, United States On Track Equipment, LLC Full time
Job Overview

Position Summary: On Track Equipment, LLC is in search of a skilled and proactive Service Operations Manager to oversee our service department. This pivotal role demands a professional who can act as a representative of our brand, managing esteemed clientele while leading a dedicated team.

Key Responsibilities:

  • Administer warranty claims with the equipment manufacturer.
  • Organize and approve the work schedules and time-off requests for technicians.
  • Educate service personnel on best practices for customer satisfaction and brand representation.
  • Establish, uphold, and follow a priority system for scheduling all service tasks, both for customers and internal needs.
  • Oversee the work order system, ensuring efficient workflow and labor revenue management.
  • Guarantee timely completion and submission of all manufacturer warranty and Product Improvement Program claims in accordance with manufacturer standards.
  • Delegate jobs and work areas to employees based on their expertise and knowledge.
  • Ensure the Service Department is equipped with necessary tools and that service equipment is maintained in optimal condition.
  • Maintain company vehicles and complete all required maintenance documentation.
  • Exhibit professionalism at all times, both within and outside the organization.
  • Track and analyze metrics monthly to ensure departmental objectives are met.
  • Execute additional tasks as assigned by management that align with the dealership's goals.

Required Skills and Qualifications:


• Minimum of 5 years in a service management position, ideally within the construction or agricultural equipment sector.


• Proven leadership and team management skills.


• Exceptional customer service and interpersonal abilities.


• Proficient in service management software and systems.


• Comprehensive understanding of construction or agricultural equipment.


• Strong analytical and decision-making capabilities.


• Financial expertise with experience in profit and loss management.


• Ability to thrive in a fast-paced environment.


• Excellent written and verbal communication skills.


• Results-driven with a history of enhancing service department efficiency and profitability.

Benefits:


• Competitive compensation and benefits package.

This position is crucial for our operations. We seek a seasoned service professional ready to take on a challenging role within our equipment dealership.



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