Front Office Manager

2 months ago

Bakersfield, United States Alert Disaster Restoration Full time
Job DescriptionJob DescriptionSalary: $65,560 to $72,000

Job Description: Front Office Manager


Department:

Front Office / Administration


Reports To:

General Manager


Job Summary:

The Front Office Manager will oversee the daily operations of the front desk, ensuring high levels of customer service, and managing front office staff, and building maintenance. Additionally, this role will work alongside neighboring departments and include Human Resources and some billing/collection duties as needed. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in Human Resource.


Key Responsibilities:


Front Office Management:

  • Work at and ensure the daily operations of front office and reception desk.
  • Ensure efficient and courteous handling of customer and vendor check-ins and check-outs.
  • Address guest complaints and concerns promptly and effectively.
  • Maintain high standards of customer service and hospitality.
  • Manage incoming and outgoing mail, deliveries, in-person appointments, walk-ins, and conference room cleanliness/readiness.

Administrative Duties:

  • Oversee front office staff, building maintenance, Human Resources department.
  • Work alongside other internal departments.
  • Ensure proper maintenance and functioning of front office equipment and systems.
  • Maintain cleanliness and organized office and desk spaces for front reception and common areas including front office policies, procedures, and service standards.
  • Coordinate with other departments to ensure smooth operations and guest satisfaction.
  • Must be up to date on CA HR Laws.

Customer Relations:

  • Build and maintain strong relationships with guests to encourage repeat business.
  • Handle VIP guests, special requests, and unique situations with professionalism.
  • Gather feedback from guests and staff to improve front office services.

Qualifications:

  • Proven experience as a Front Office Manager or similar role in the relatable industry, minimum 5+ years required.
  • Excellent leadership, organizational, and communication skills.
  • Proficient in front office management software and Microsoft Office Suite.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Exceptional customer service and interpersonal skills.

Preferred Qualifications:

  • Experience in management and customer service required.
  • Bilingual (Spanish) preferred but not required.

Working Conditions:

  • Full-time salaried position with full benefits.
  • Requires managing a dynamic and fast-paced environment.


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