Front Desk Agent

2 weeks ago

Bakersfield, United States Padre Hotel Full time

Principle Responsibilities & Position Purpose:

Maintain The Padre Hotel standards of cleanliness in an efficient professional manner and contribute to an excellent guest experience.

Front Desk Agents must follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.

These hotel employees oversee that guests are welcomed, registered into a hotel's computer system and assigned an appropriate room or suite. They also perform various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. Front desk agents must be resourceful, take ownership of problems and issues that arise and have excellent problem-solving skills. They must Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Other duties include but are not limited to:

EXAMPLE OF DUTIES (ESSENTIAL FUNCTIONS)

The list of responsibilities is illustrative only, and is not a comprehensive listing of all functions and tasks performed by this position.

  • Complete designated cashier and closing reports in the computer system.
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Process all guest requests and relay messages.
  • Activate and file room keys.
  • Verify and adjust billing to guest folios when needed
  • Secure payment from guests
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Answer phone calls and assist guests with a variety of requests
  • Create, modify, and cancel reservations upon confirmation with a guest
  • Other duties may be assigned by the Hotel Operations Manager and General Manager


Rate of Pay: $18.00 per hour

**Due to the cyclical nature of the hospitality industry, employees may be required

to work varying schedules to reflect the business needs of the company.**

This venue is operated by Eat.Drink.Sleep. In return, we offer competitive wages and caring, attentive management personnel. Employees are eligible for generous discounts at all venues operated by Eat.Drink.Sleep.

The Padre Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Padre Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Padre Hotel utilizes E-Verify to confirm all hired applicants' right to work in the USA.

Our Company prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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