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Service Administrator

3 months ago

Greensboro, United States Tri - Lift Industries Inc. Full time
Job DescriptionJob Description

Who Is Tri-Lift Industries?

Tri-Lift Industries, Inc. is a third generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, and Liugong forklifts as well as aerial equipment and solutions, covering North Carolina, South Carolina and Virginia. 

Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business. We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short and long-term disability, matching 401K Plan, and company clothing. Candidate must pass a pre-employment drug test and background check.

BENEFITS INCLUDE:

  • Competitive Compensation and PTO
  • Company Labeled Clothing Provided
  • 401(k) Plan that Matches 4%
  • Medical, Dental and Vision Insurance
  • Company Paid Short and Long-Term Disability
  • Company Paid Life Insurance with Additional Purchase Options
  • Company Paid Holidays

Hourly Range: $19 - $23
**Minimum 2 years of working with Office Suite products required.
**Direct experiencing coordinating/dispatching technicians preferred.

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor or service manager.
 

  • Taking service calls and directing proper technician to customer location.
  • Open road service work orders as needed.
  • Arrange for shop work to be brought into the shop with Bills-of-Lading (BOL) and proper work order generation.
  • Directing tech how to comply with customers’ policy and procedures.
  • Review and confirm accuracy of paperwork and terminology.
  • Keep records and notes of work in progress.
  • Communicate with customer with estimate time of arrival and follow up of service provided.
  • Set planned maintenance with customer and efficiently with tech schedule.
  • Maintain the planned maintenance system.
  • Work with parts department to ensure that parts are ordered in a timely and correct manner.
  • Schedule any short notice training for technicians as required.
  • Focus on making every work hour a profitable hour for the company.
  • Manage workflow of all service calls.
  • Review tech time cards to ensure they are being kept up to date in real time.
  • Ensure tech time cards correspond with work orders.
  • Post techs time into the system properly.
  • Make sure completed jobs are quickly moved along for processing.
  • Complete final check of road service jobs and close under the direction of the service manager.
  • Check with each technician at the end of the day and note all issues requiring priority attention.
  • Prepare the tech schedule for the next day.
  • Verify that technicians are aware of any changes from their normal schedule.
  • When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws. Company vehicles are to be used for company business only.
  • Any traffic violations, citations, fines, related to driver’s actions are the responsibility of the employee to pay as ordered when operating a company vehicle or personal vehicle on company business.
  • Our insurance carrier conducts annual driver record screening. You must meet the qualifications and be insurable by our insurance carrier to operate a company vehicle or a private vehicle while conducting company business.

TYPICAL WORK SCHEDULE: Monday through Friday 8:00 am to 5:00 pm.

KEY PERFORMANCE INDICATORS: these are key indicators that will be maintained and managed by the service manager for the department and all personnel.

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