Front Office Manager

2 months ago

Berkeley, United States Radiate Hospitality, LLC Full time
Job DescriptionJob Description

What We Look For...

We are in search of a smart, friendly, customer and team oriented Front Office Manager who will be responsible for supervising the daily of operations of the front office team to help maximize revenues, profits and professionalism, while providing an example of attaining optimal guest satisfaction.


The Key Responsibilities:

  • Be aware of projected occupancy, offered rates and demand in the area and schedule and staff appropriately.
  • Manage GSS scores and focus on meeting the property GSS score goals
  • High focus on positive guest experience, proactive service, memory making and "Surprise and Delight"
  • Focus on labor management and scheduling to the business levels
  • High focus on ongoing training that is aligned to a 4 star experience
  • Ensure that the rooms department team members are ready and implementing Legendary levels of service to all guests, engaging both staff and guests.
  • Monitor public facilities of the hotel, check bathrooms, hallways lobby and parking lot for cleanliness and appropriateness. Work with the housekeeping staff to make adjustments.
  • Walk property regularly to ensure all areas are correctly set and maintained for the guest, if items need attention ensure that corrective actions take place, work with other managers, supervisors and line staff.
  • Maintain a log to record issues and notes for supervisors and department managers to follow through during operations, disseminate information from logs to all department managers on a daily basis.
  • Handle guest problems/complaints, keeping DOO informed or deferring guests to DOO/ or GM for handling.
  • Be knowledgeable of all duties performed by the Front Desk Agents, Reservations Agent, Bellmen, Front Desk Supervisors, Night Auditors including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.
  • Cover desk, supervisor's responsibility when supervisors take breaks.
  • Monitor and maintain all hotel guest programs, i.e., Guest Courtesy Calls, Surprise and Delight etc.; assist in creating other hotel promotions.
  • Responsibility to include employee payroll, missed punches and signing off on scheduled hours every 2 weeks
  • Mentoring and creating succession plans for positions

The Model Qualifications:

  • Bachelor's degree in Hospitality or Business or higher preferred.
  • Previous front desk, reservations, and/or hospitality experience.
  • Previous managerial experience.

Be Bold. Apply Now.



Like what you see? If interested, please apply now to be considered for this position.



* * Radiate Hospitality is an EOE M/F/D/V * *



Job Posted by ApplicantPro

  • Front Office Supervisor

    3 months ago

    Berkeley, United States Radiate Hospitality, LLC Full time

    Job DescriptionJob DescriptionWhat We Look For... We are looking for a Supervisor to be part of a first-class Front Office Team that provides assistance in the day to day activities of the front office.The Key Responsibilities:Handle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handling.Be...

  • Front Office Team Lead

    13 hours ago

    Berkeley, California, United States AccorHotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at AccorHotels. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, ensuring a smooth and efficient check-in and check-out process for our guests.Key ResponsibilitiesSupervise and train a...

  • Front Office

    1 month ago

    Berkeley, United States LifeLong Medical Care Full time

    Front Office & Eligibility CoordinatorJob Locations US-CA-BerkeleyID 2024-5811OverviewSupporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinatorto work at our Berkeley Urgent Care. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of...

  • Hotel Front Desk Supervisor

    3 days ago

    Berkeley, California, United States Radiate Hospitality, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Radiate Hospitality, LLC. As a key member of our operations team, you will be responsible for overseeing the daily activities of the front office team to ensure seamless guest experiences and maximize revenue and profitability.Key ResponsibilitiesOperational...

  • Front Office Coordinator

    2 weeks ago

    Berkeley, United States MINDPATH HEALTH Full time

    DescriptionAbout the Role: Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As the Front Office Coordinator, you will contribute to a positive patient experience by providing excellent customer service to all...

  • Restaurant Manager/Front of House Staff

    1 week ago

    Berkeley, California, United States Nippon Curry Full time

    About the Role:Nippon Curry is seeking a highly motivated and experienced Restaurant Manager/Front of House Staff to join our team. As a Restaurant Manager/Front of House Staff, you will be responsible for creating a positive dining experience for our customers, continuously improving our quality of service, and helping the team reach its full potential.Key...

  • Japanese Curry Restaurant Manager/Front Staff

    3 months ago

    Berkeley, United States Nippon Curry Part time $18 - $35

    Nippon Curry Berkeley - URGENTLY seeking Manager/Front Staff FT or PTNippon Curry serves an authentic, award-winning Japanese curry, and we are looking for solid, reliable staff for our NEW shop soon to be open in Berkeley.We are looking for front-of-house staff who can work FT or PT. This is an exciting opportunity to work at a convenient location directly...

  • Japanese Curry Restaurant Manager/Front Staff

    2 weeks ago

    Berkeley, United States Nippon Curry Part time $18 - $35

    Nippon Curry Berkeley - URGENTLY seeking Manager/Front Staff FT or PTNippon Curry serves an authentic, award-winning Japanese curry, and we are looking for solid, reliable staff for our NEW shop soon to be open in Berkeley.We are looking for front-of-house staff who can work FT or PT. This is an exciting opportunity to work at a convenient location directly...

  • Front Desk Admin

    2 months ago

    Berkeley, United States Perfect Day Full time

    **Front Desk Admin** Berkeley, CA / Facilities & Lab Services / Full-time It's a Perfect Day to change the world! At Perfect Day, we're doing just that. Perfect Day was founded in 2014 to create delicious, nutritious dairy products that everyone can love. Were using fermentation (not animals) to make dairy proteins that are the foundation for foods like ice...

  • Customer Experience Manager

    3 days ago

    Berkeley, California, United States AccorHotel Full time

    Job DescriptionCompany OverviewAccorHotel is a leading hospitality company that welcomes you as you are and offers a unique opportunity to grow and learn every day. We support our employees to achieve their full potential and make a difference in the world.Job SummaryThe Guest Relations Manager will be responsible for providing exceptional customer service...

  • Guest Relations Manager

    3 days ago

    Berkeley, California, United States AccorHotel Full time

    Job DescriptionCompany OverviewAccorHotel is a leading hospitality company that welcomes you as you are and offers a unique opportunity to grow and learn every day. We support our employees to achieve their full potential and make a difference in the world.Job SummaryThe Guest Relations Manager will be responsible for providing exceptional customer service...

  • Retail Team Lead

    1 day ago

    Berkeley, California, United States Office Depot Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Lead to join our team at Office Depot. As a Retail Team Lead, you will be responsible for providing exceptional customer service, driving sales, and leading a team of sales associates.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to ensure customer...

  • Japanese Curry Restaurant Front-of-House Staff

    2 weeks ago

    Berkeley, United States Nippon Curry Part time $19 - $25

    Nippon Curry Berkeley - seeking Front Staff PTNippon Curry serves an authentic, award-winning Japanese curry, and we are looking for solid, reliable staff for our NEW shop that just opened in Berkeley.We are looking for front-of-house staff who can work PT. This is an exciting opportunity to work at a convenient location directly across from the UC Berkeley...

  • Front Desk Agent

    3 weeks ago

    Berkeley Heights, New Jersey, United States Davidson Hospitality Group Full time

    Property DescriptionEmbassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage,...

  • Front Desk Agent

    4 weeks ago

    Berkeley Heights, United States Davidson Hospitality Group Full time

    Property DescriptionEmbassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage,...

  • Assistant Office Manager

    7 days ago

    Berkeley, United States Jessica Mcardle - State Farm Agent Full time

    Responsive recruiter ROLE DESCRIPTION:Jessica McArdle - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support our agency in gaining and keeping customers. As Assistant Office Manager - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and...

  • Chief Fundraising Officer

    2 weeks ago

    Berkeley, California, United States Essential Access Health Full time

    Job Title: Chief Fundraising OfficerCompany: Essential Access HealthJob OverviewThe Chief Fundraising Officer serves as a strategic collaborator with the Co-CEOs, leading the development and execution of a robust, multi-faceted fundraising strategy. This role is essential in managing donor relationships, initiating innovative fundraising campaigns, and...

  • Relationship Officer

    3 days ago

    Berkeley, California, United States BluPeak Credit Union Full time

    Job SummaryWe are seeking a highly skilled Relationship Officer to join our team at BluPeak Credit Union. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our members, providing exceptional service, and driving business growth.Key ResponsibilitiesProvide day-to-day member service excellence,...

  • Accounting and Office Support Specialist

    2 weeks ago

    Berkeley, Missouri, United States CMC Composites Full time

    Job OverviewWe are seeking a skilled Accounting and Office Support Specialist to enhance our operations at CMC Composites.Key Responsibilities:The successful candidate will be responsible for:Executing a variety of administrative functions to ensure efficient office management.Assisting with financial processes including accounts payable and receivable,...

  • Store Manager

    2 months ago

    BERKELEY, United States JO MALONE LONDON Full time

    Position Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an...