Assistant General Manager

3 months ago

West Des Moines, United States Arbor Lodging Full time
Job DescriptionJob DescriptionDescription:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The Assistant GM manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.

Duties & Responsibilities:

  • Manages financial components of operations
  • Assists General Manager in day-to-day operations of the hotel
  • Maximizes financial performance and upholds quality standards of F&B and Rooms departments
  • Maximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts
  • Assists with the development of a business plan and a budget that defines operational goals and profitability objectives
  • Builds relationships with guests and monitors satisfaction levels
  • Coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration
  • Manages and monitors the property P provides detailed explanations for P&L and forecasts variances. Aligns and drives all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores
  • Understands and applies accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensures these are understood and applied correctly by the property Controller
  • Assists with selection, training, counseling, and motivating hourly associates
  • Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department
  • Participates in the development of the hotel expense budget
  • Assists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPAR objectives are met
  • Balances Hotel books at the end of each period. Prepares audit reports for the end of period. Sends End of Period reports to Corporate on the due date of each new period
  • Works with individual vendors - making sure services and invoices match; getting the best price for supplies
  • Assists in the maintenance of the key control program that is already in place
  • Ensures the security needs of the property and guests are met
  • Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings
  • The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands
Requirements:

Qualifications:

  • Be a leader and role model to all associates
  • Degree required – minimum 2-year degree
  • Experience in similar leadership role required
  • Ensure goals are met for all guest service-related measures
  • Maintains Market Share: Hotel at natural rank or higher
  • Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems
  • Ability to lift up to 40 lbs. with or without reasonable accommodation
  • Ability to bend, reach, or lift as is required in this position.

Benefits:

  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

  • Assistant General Manager

    2 weeks ago

    West Des Moines, United States Element West Des Moines Full time

    DescriptionThe Element Hotel-West Des Moines, is seeking an Assistant General Manager to lead an outstanding team of associates.At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of...

  • Hotel Operations Manager

    2 weeks ago

    West Des Moines, Iowa, United States Crescent Services Full time

    About the Role:Crescent Services is seeking an experienced Assistant General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.Key...

  • Assistant General Manager

    1 week ago

    West Des Moines, Iowa, United States Crescent Services Full time

    Job Summary:Crescent Services is seeking an experienced Assistant General Manager to lead our hotel operations team. As a key member of our leadership team, you will be responsible for ensuring exceptional guest satisfaction, driving revenue growth, and maintaining high standards of quality and service.Key Responsibilities:Hotel Operations: Oversee all...

  • Assistant General Manager

    2 weeks ago

    West Des Moines, Iowa, United States Crescent Services Full time

    Job Summary:Crescent Services is seeking an experienced Assistant General Manager to lead our hotel operations team. As a key member of our leadership team, you will be responsible for ensuring exceptional guest satisfaction, driving revenue growth, and maintaining high standards of quality and service.Key Responsibilities:Hotel Operations: Oversee all...

  • Assistant General Manager

    2 weeks ago

    West Des Moines, Iowa, United States Crescent Services Full time

    About the Role:Crescent Services is seeking an experienced Assistant General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.Key...

  • Assistant General Manager

    2 weeks ago

    West Des Moines, Iowa, United States Hotel Resource Full time

    About the Role:We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hotel Resource. As an Assistant General Manager, you will play a key role in ensuring the smooth operation of our hotel, providing exceptional service to our guests, and leading a team of dedicated professionals.Key Responsibilities:Provide expert...

  • General Manager

    1 month ago

    West Des Moines, United States Concert Golf Partners Full time

    POSITION OBJECTIVE:The General Manager is responsible for managing all aspects of the club, including their activities, employees, members, guests, community, government, industry, and corporate relationships. Manager will also be responsible for coordinating and administering club policies; developing operating policies and procedures; directing the work of...

  • Assistant General Manager

    2 weeks ago

    Des Moines, United States Drury Hotels Full time

    Property Location:5505 Mills Civic Parkway, West Des Moines, IA 50266YOU BELONG AT DRURY HOTELSBe valued for what you do and who you are ... and well compensated for all you accomplish.Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since...

  • Assistant General Manager

    7 hours ago

    Des Moines, Iowa, United States StepStone Hospitality Inc. Full time

    Job DescriptionWe are seeking a highly motivated and experienced individual to join our team as an Assistant General Manager at the Renaissance Des Moines Savery Hotel. This role is responsible for maintaining high standards of quality guest service, achieving budgeted revenues and expenses, and maximizing profitability related to the guest services...

  • Assistant General Manager

    2 weeks ago

    Des Moines, Iowa, United States American Campus Communities Full time

    Job Summary:We are seeking an experienced Assistant General Manager to join our team at American Campus Communities. As a key member of our operations team, you will be responsible for assisting in the administrative and managerial work that involves coordinating and supervising the entire operations of a student housing property.Key Responsibilities:Assist...

  • Assistant General Manager

    1 week ago

    Des Moines, Iowa, United States American Campus Communities Full time

    Job Summary:We are seeking an experienced Assistant General Manager to join our team at American Campus Communities. As a key member of our operations team, you will be responsible for assisting in the administrative and managerial work that involves coordinating and supervising the entire operations of a student housing property.Key Responsibilities:Assist...

  • General Manager

    4 weeks ago

    West Des Moines, United States Buffalo Wild Wings Full time

    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a...

  • Assistant Store Manager

    2 weeks ago

    West Des Moines, Iowa, United States Lids Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant Store Manager to join our team at Lids Jordan Creek. As a key member of our leadership team, you will be responsible for driving sales growth, developing and training store personnel, and ensuring the overall success of our store.Key ResponsibilitiesSales Generation: Develop and implement...

  • General Manager

    4 months ago

    West Des Moines, United States Blaze Pizza Full time

    Ok, we're gonna keep this quick. Because exceptional quality at lightning fast speed is what we're all about. Blaze Pizza. Fresh, made-from-scratch dough. Healthful, artisanal ingredients on the assembly line. Inventive to classic. You decide. Blazing hot oven + dedicated pizzasmith + 180 seconds = fast-fire’d, perfectly crisp perfection.We're an...

  • General Manager

    2 weeks ago

    Des Moines, United States Ahern Full time

    Looking to join one of the best mechanical and fire protection contractors in the United States? Join our team! Ahern has an exciting opportunity for a General Manager (Des Moines District) located in Des Moines, IA. We consistently rank as one of the top specialty contractors in Wisconsin, are in the top 15% of specialty contractors across the US and have...

  • Assistant General Manager

    1 week ago

    Des Moines, Iowa, United States Drury Hotels Full time

    About the RoleAs a key member of our hotel operations leadership team, the Assistant General Manager - Unassigned will play a vital role in supporting our vision, core values, and goals by taking exceptional care of our team members who take exceptional care of our guests.Key ResponsibilitiesLeadership and DevelopmentProvide expert leadership across all...

  • Assistant Restaurant Manager

    2 weeks ago

    West Des Moines, Iowa, United States Taco John's of Iowa Full time

    About the RoleTaco John's of Iowa is seeking a highly skilled Restaurant Operations Manager to join our team. As an Assistant Restaurant Manager, you will play a crucial role in ensuring the success of our restaurant by providing support to the General Manager and maintaining high-quality food, service, and sanitation standards.Key ResponsibilitiesAssist the...

  • Manager of Customer Success for EV Solutions

    4 weeks ago

    Des Moines, Iowa, United States General Motors Full time

    Position Overview:This role offers the flexibility of remote work, allowing the selected candidate to operate off-site while managing customer accounts effectively. The position entails regular visits to customer locations within designated territories.About GM Envolve:At GM Envolve, we are dedicated to being the preferred partner for businesses and...

  • General Manager

    2 days ago

    Des Moines, United States VICTRESS MVMT Full time

    Victress MVMT General ManagerAt Victress MVMT, we believe in empowering women through movement and strength. We are seeking a highly organized and proactive General Manager to lead our team in creating a positive, welcoming environment for our members. The General Manager will oversee daily operations, membership management, staff coordination, and community...

  • General Manager

    1 day ago

    Des Moines, United States VICTRESS MVMT Full time

    Victress MVMT General ManagerAt Victress MVMT, we believe in empowering women through movement and strength. We are seeking a highly organized and proactive General Manager to lead our team in creating a positive, welcoming environment for our members. The General Manager will oversee daily operations, membership management, staff coordination, and community...