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Assistant General Manager

2 months ago

Des Moines, Iowa, United States Drury Hotels Full time
About the Role

As a key member of our hotel operations leadership team, the Assistant General Manager - Unassigned will play a vital role in supporting our vision, core values, and goals by taking exceptional care of our team members who take exceptional care of our guests.

Key Responsibilities
  • Leadership and Development
    • Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest.
    • Train, develop, and coach team members to achieve success in their roles.
  • Guest Service and Quality Assurance
    • Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards.
    • Hire the right team members with the right attitude for the right position.
  • Business Performance and Growth
    • Lead, coach, and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
    • Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
  • Operational Excellence
    • Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
    • Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.
Requirements
  • A positive, can-do attitude is required.
  • Bachelor's degree in hospitality, business, or a related field is preferred.
  • Minimum of one year of supervisory experience with demonstrated leadership success. Hotel-specific experience is preferred.