Gaming Host

Under the direct supervision of the Director of Marketing, the Gaming Host is responsible for creating premium player loyalty through focused marketing and superior service. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

• Multi-task and work in cross-functional teams to maintain a working knowledge of the Company's facilities and special events.
• Greet customers on the casino floor, establish rapport, and provide complimentary amenities based on specific casino guidelines for levels of play.
• Promote the success of the Players Club by explaining this marketing tool to customers, issuing membership cards, and demonstrating various methods of use.
• Resolve miscellaneous guest complaints and refer to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants and entertainment venues.
• Facilitate the effective management of information by attending regularly scheduled departmental meetings.
• Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork as needed.
• Augment special events through active participation.
• Observe special events in the lives of our customers by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes when possible.
• Record information on new customers and update the database as needed.
• Assist the Slots Department with Jackpots by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and inform management of findings on a regular basis.
• Responsible for maintaining a consistent, regular attendance record.

• Attend required training sessions offered by the Company.
• Obtain and retain required licenses.
• Perform duties in compliance with local laws and regulations.
• Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
• Have knowledge of the Property's programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

• High school diploma or GED plus three (3) years of players club supervisory experience or one (1) year of prior casino host experience.
• Must be very detail-oriented.
• Must meet all knowledge, skills, and abilities.
• Must be twenty-one (21) years of age.
• The ability to lift, push, and pull up to 50 pounds.