Customer Success Engineer
2 months ago
Are you passionate about robotics and helping businesses thrive? Do you have a knack for building relationships and tackling technical challenges? If so, we want you on our team
We are searching for a Customer Success Engineer to join our fast-growing, innovative company. The person for this position will be passionate about helping customers get the best customer experience. You'll play a vital role in ensuring our customers achieve their goals and maximize the value of our technology.
Who Are We?
We're a fast-growing robotics startup that leverages robotics technology to perform dull, dirty and dangerous tasks. Our innovative robotics solutions are revolutionizing the exterior cleaning industry. As a Customer Success Engineer,
Responsibilities:
- Onboard new customers and provide comprehensive training on our drone hardware and software platform.
- Troubleshoot technical issues and provide ongoing support to ensure smooth operation.
- Review log files and prepare reports based on collected data.
- Proactively identify customer needs and recommend solutions to optimize workflows and maximize ROI.
- Analyze customer usage data and identify opportunities for increased adoption and feature utilization.
- Develop strong relationships with customers, acting as a trusted advisor and advocate.
- Collaborate with internal teams (Sales, Product, Engineering) to address customer needs and ensure their success.
- Stay up-to-date on the latest robotics regulations and industry trends.
Qualifications:
- Bachelor's degree in a technical field (engineering, computer science, etc.) or relevant experience.
- Proven experience in customer support or a related role.
- Strong understanding of robotics technology and its applications (a plus).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage multiple priorities.
- A passion for building relationships and exceeding customer expectations.
Bonus points for:
- Experience with drone flight operations (Part 107 certification preferred).
- Experience in a startup environment.
- Proficiency in data analysis tools.
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