Product Specialist, Customer Success

1 month ago

Charlotte, North Carolina, United States NetFoundry Full time

About NetFoundry:

NetFoundry is the leader in Cloud Native Networking, enabling businesses to simply, securely, and cost-effectively connect distributed applications across edges, clouds, and service meshes. The NetFoundry platform, delivered as NaaS, enables businesses to connect applications without the costs and complexity of VPNs/SDWAN/MPLS VPN, custom hardware, and private circuits. NetFoundry's platform offers zero trust agile networks for embedded edge networking and app-embedded networking. The platform is accessed via APIs, SDKs, and DevOps tools integrations, enabling practitioners, application developers, and network administrators to get the levels of automation and agility that are only possible with connectivity-as-code. NetFoundry is headquartered in Charlotte, North Carolina, and operates globally.

About the Role:

We are looking for a self-driven individual to drive success in the adoption of services for existing enterprise customers and new self-signup customers. You will be the evangelist from the customer success team that conducts technical & product interlocks with existing customers to update them on the latest use cases, features, and other platform updates. You will help customers relate to their business requirements or roadmap and how NetFoundry can help them in their secure networking journey. You will work with internal stake holders in engineering/development to provide feedback based on metrics and customer feedback aimed to improve customer adoption of our services. You will also be responsible for helping self-sign-up customers understand and use our platform. In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of NetFoundry NAAS within organizations ranging from new start-ups to large enterprise customers. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation offered by NetFoundry. This position reports directly to the Head of Customer Success.

Key Responsibilities:

  • Conduct quarterly update meetings with designated clients, ensuring follow-up on action items until they are fully executed.
  • Analyze various data and reports to track client adoption of services, identify growth opportunities, and collaborate with both internal and external partners to enhance service uptake.
  • Improve the success rates of self-service registrations by assisting clients, soliciting their input, and liaising with internal teams to convert customer feedback into tangible improvements.
  • Follow the latest enhancements and functionalities of our platform, acquiring the knowledge necessary to explain, demo, and configure these features for our existing clients.
  • Develop and disseminate a range of materials, including presentations, application notes, and technical bulletins, to support knowledge sharing within our team and to communicate effectively with a diverse client and partner base.
  • Collaborate closely with the engineering and development teams to ensure that customer input is reflected in the development of platform features that provide tangible value to users.
  • Develop lab environments to exhibit the functionality of solution in action for customer demonstrations.

About You:

  • Be a technology generalist and a specialist in the areas of Zero Trust Networking, application network security, cloud networking, and software-defined networking
  • Be a smart, articulate individual who works well with customers, partners, and fellow NetFoundry team members.
  • Have hands-on knowledge of Zero Trust Architecture, Software Defined Networking Principles, and Secure Networking Practices.
  • Experience in managing multiple stakeholders and projects.
  • Excellent prioritization skills with the ability to delegate effectively across virtual teams.
  • Be an innovative thinker.
  • Great problem-solving abilities.
  • Excellent verbal and written communication skills.

Minimum Qualifications:

  • Cloud certifications in Azure and/or AWS highly recommended.
  • 10+ years of product development or management, pre-sales engineering, or technical account management experience in networking, cloud-based security services, or software-defined networks in a product or platform organization.
  • BE/BS in Electronics & Communications Engineering/ Computer Engineering or their equivalent; MBA is a plus.

Environment and Location:

We are fully remote and always have been You will work in a fast-paced, high-performance startup environment as part of a globally distributed team. In-person client meetings and occasional travel are a requirement.

What We Offer:

Base Salary + Annual Bonus Plan

We have a range of expanding and improving benefits and perks, including:

  • Fully remote with flexible working hours
  • Comprehensive health benefits (Medical, Dental, and Vision) with expanded well-being benefits
  • Employer-paid Life, AD&D, Short-Term & Long-Term Disability
  • Learning and Development Budget
  • 401K with company match
  • Paid Holidays
  • Unlimited PTO
  • Technology Stipend

This is a unique opportunity to join a rapidly growing company at the forefront of zero-trust technology and play a pivotal role in shaping its success.

If you are passionate about cybersecurity and thrive in a dynamic and innovative environment, we invite you to apply for the position of Product Specialist and join our globally distributed team as we revolutionize networking and the cybersecurity landscape and redefine the future of secure connectivity

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