Collections & Customer Service Specialist

1 month ago


Harrisburg, United States Stephenson Equipment, Inc. Full time
Job DescriptionJob DescriptionDescription:

Purpose:

To assist the accounts receivable team by calling customers that have past due invoices/balances on their account.

This position may be performed remotely and/or hybrid after the initial training period.


Essential Functions:

•Ensures billings and receivables are correctly processed in a timely manner.

•Send out all past due invoices and correspondence.

•Make collection calls and follow-up on previously made calls frequently.

•Address and correct any discrepancies in accounts or billings.

•Assist Credit Manager to negotiate acceptable payment plans.

•Escalate larger balances to Credit managers attention.

•Assist manager with analysis of data and reports monthly and as needed.

•Filing as needed.

•Perform other duties as assigned.


Position Core Competencies:

•Accountability / Responsibility•Quality of Work

•Communication – Oral and Written•Dependability

•Customer Service – External and Internal•Job Knowledge

•Time Management•Strong Computer Skills

•Self-Motivated / Independent Work•Strong Attention to Detail


Requirements:


Education:

High School Diploma or GED required. Experience in high volume collections preferred.


Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills:

Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.


Reasoning Skills:

Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Physical and Work Environment:

Office environment with moderate noise; computers, printers, and light traffic. Work requires a majority of the time to be sitting, using hands to finger, handle, or feel. Minimal lifting, up to 25lbs.




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