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Healthcare Customer Service Specialist

2 months ago

Harrisburg, Pennsylvania, United States University of Pittsburgh Medical Center Full time
Position Overview

The Healthcare Customer Service Specialist plays a crucial role in ensuring a positive experience for patients as they arrive for their appointments. This position is integral to the overall patient journey and involves a variety of responsibilities aimed at enhancing patient satisfaction.

Key Responsibilities
  • Welcoming Patients: Greet patients warmly upon their arrival, creating a friendly and inviting atmosphere.
  • Technology Promotion: Advocate for the use of innovative and user-friendly technologies that facilitate patient engagement and streamline processes.
  • Financial Education: Provide clear information to patients regarding their financial responsibilities, including copayments and other obligations.
  • Payment Collection: Efficiently manage the collection of payments, ensuring a smooth transaction process for patients.
Qualifications

The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to navigate financial discussions with sensitivity and clarity. Experience in a healthcare setting is preferred but not mandatory.