JDOC CA/Watch Officer

3 months ago

Miami, United States Venatore Llc Full time
Job DescriptionJob Description

Work Location: Onsite - Doral, FL (No telecommuting option)

Clearance: Top Secret (SCI eligible)

Shift: Shift work. (Schedule varies)


We provide enterprise-wide IT services in support of US Southern Command’s (SOUTHCOM) mission critical operations throughout their Area of Responsibility (AOR), which consists of Central America, South America, and select countries in the Caribbean. SOUTHCOM is headquartered in Doral, FL.

SOUTHCOM Cyber Information Technology Enterprise Services (SCITES) is working to deliver and operationalize information technology (IT) services for all US SOUTHCOM combatant command constructed networks. These constructed networks span the US SOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides US SOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.

We have an opportunity for an MECM Systems Administrator to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES). This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO) 14028.


Responsibilities and Tasks:

• Monitor enterprise networks, systems, and services and report abnormal behavior potentially associated with outages, degradations, or hazardous conditions.

• Coordinate and direct appropriate teams utilizing call rosters, org charts, plans and procedures in response to any operational events.

• Ensure all information inclusive of operational risk is fully articulated to the JDOC Battle Captain to facilitate the decision-making process.

• Process and report Authorized Service Interruption (ASI) for all local and DISA published ASIs.

• Maintain full situational awareness throughout the execution of ASIs that impact, or have the potential, to adversely impact IT enterprise operations.

• Track enterprise operations activities to facilitate the dissemination of information and to inform decision making processes.

• Maintain 24/7/365 situational awareness and publish Communications Status (COMSTAT) documentation and reports as required.

• Provide technical, information collection, and dissemination support for the daily JDOC standup briefings.

• Serve as an afterhours and weekend liaison for service desk incidents and requests.

• Initiate break-fix actions as prioritized by the JDOC Battle Captain.

• Document all non-priority requests/incidents for delivery to service desk management staff during regular working hours.

• Work closely with the Problem Manager to facilitate the collection of information required to effectively execute root-cause analysis and development of improvement recommendations following a Major Incident or Problem.

• Work closely with the Change Manager to conduct risk assessments and coordinate the execution of Change Requests and ASI Requests.

• Assist in the creation and/or improvement of documented processes associated with execution of Coordinating Activity duties and responsibilities. Ensure strict adherence to process execution in accordance with the latest approved Standard Operating Procedures (SOPs) and work instructions.

• Ensure all circuits that provide primary, secondary and/or tertiary links are well documented and accessible within the JDOC.

• Maintain an understanding of the mission impact and operational significance of enterprise networks, systems, and services to inform decisions and incident responses.

• Provide activity reports and inputs to the Watch Officer Lead for all Watch Officer tasks accomplished, future planned activities, and concerns/risks.

• Performs complex administrative and analytical tasks in support of an enterprise operations environment.

• Interacts regularly with customers to convey information and ensure conformance to customer requirements.

• Coordinate resolution of operations related issues.

• Additional duties as required.

Experience/Training Desired:

• 8+ years of experience performing duties as operations, systems. or technical control watch officer, 8+ years of experience utilizing a variety of network monitoring tools.

• Experience working in the DoD or Federal landscape.

• Technically inclined, able to gain proficiency with disparate business applications quickly (Microsoft Project/Visio, ServiceNow, etc.).

• Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals.

• Highly organized and able to maintain structure and efficiency even in chaotic environments.

• A problem-solver and able to resolve issues without granular direction.

• Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape.

• Experience with direct customer support for both internal and external customers.

• Experience coordinating support for enterprise information technology infrastructure including but not limited to data center operations, server hardware, operating systems, virtualization, networking, storage, monitoring, automation, etc.

Education Required:

• BA/BS (or equivalent experience) and 8+ years of experience.

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