Enterprise IT Watch Officer

6 days ago


Miami, Florida, United States General Dynamics Information Technology Full time
Job Summary

We are seeking a highly skilled Cyber Operations Team Lead to join our team at General Dynamics Information Technology. As a Cyber Operations Team Lead, you will be responsible for leading a team of Watch Officers in providing 24/7/365 support to the Joint DoDIN Operations Center (JDOC).

Key Responsibilities
  • Team Leadership
    • Lead a team of Watch Officers in providing continuous support to the JDOC.
    • Ensure the team follows established change management processes.
    • Develop training materials for the team.
  • Operational Support
    • Monitor enterprise networks, systems, and services and report abnormal behavior.
    • Coordinate and direct appropriate teams in response to operational events.
    • Ensure all information is fully articulated to the JDOC Battle Captain.
  • Communication and Reporting
    • Process and report Authorized Service Interruption (ASI) for all local and DISA published ASIs.
    • Maintain full situational awareness throughout the execution of ASIs.
    • Track enterprise operations activities to facilitate the dissemination of information.
  • Technical Support
    • Provide technical support for the daily JDOC standup briefings.
    • Initiate break-fix actions as prioritized by the JDOC Battle Captain.
    • Document all non-priority requests/incidents for delivery to service desk management staff.
Requirements
  • 8+ years of experience performing duties as operations, systems, or technical control watch officer.
  • Experience working in the DoD or Federal landscape.
  • Technical inclination and ability to gain proficiency with disparate business applications.
  • Able to maintain clear communication with a diverse team of individuals.
  • Highly organized and able to maintain structure and efficiency in chaotic environments.
  • A problem-solver and able to resolve issues without granular direction.
  • Flexible and able to multi-task effectively to meet delivery requirements.
  • Experience with direct customer support for both internal and external customers.
  • Experience coordinating support for enterprise information technology infrastructure.
Education and Certifications
  • BA/BS (or equivalent experience) and 8+ years of experience.
  • ITIL v4 Foundation certification desired.
Clearance and Travel
  • Must be a U.S. citizen.
  • Must be able to obtain a fully adjudicated Top Secret SCI clearance.
  • Must have Security interim clearance and required certifications prior to start in role.
  • 0% travel required.


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