Enterprise IT Watch Officer
6 days ago
We are seeking a highly skilled Cyber Operations Team Lead to join our team at General Dynamics Information Technology. As a Cyber Operations Team Lead, you will be responsible for leading a team of Watch Officers in providing 24/7/365 support to the Joint DoDIN Operations Center (JDOC).
Key Responsibilities- Team Leadership
- Lead a team of Watch Officers in providing continuous support to the JDOC.
- Ensure the team follows established change management processes.
- Develop training materials for the team.
- Operational Support
- Monitor enterprise networks, systems, and services and report abnormal behavior.
- Coordinate and direct appropriate teams in response to operational events.
- Ensure all information is fully articulated to the JDOC Battle Captain.
- Communication and Reporting
- Process and report Authorized Service Interruption (ASI) for all local and DISA published ASIs.
- Maintain full situational awareness throughout the execution of ASIs.
- Track enterprise operations activities to facilitate the dissemination of information.
- Technical Support
- Provide technical support for the daily JDOC standup briefings.
- Initiate break-fix actions as prioritized by the JDOC Battle Captain.
- Document all non-priority requests/incidents for delivery to service desk management staff.
- 8+ years of experience performing duties as operations, systems, or technical control watch officer.
- Experience working in the DoD or Federal landscape.
- Technical inclination and ability to gain proficiency with disparate business applications.
- Able to maintain clear communication with a diverse team of individuals.
- Highly organized and able to maintain structure and efficiency in chaotic environments.
- A problem-solver and able to resolve issues without granular direction.
- Flexible and able to multi-task effectively to meet delivery requirements.
- Experience with direct customer support for both internal and external customers.
- Experience coordinating support for enterprise information technology infrastructure.
- BA/BS (or equivalent experience) and 8+ years of experience.
- ITIL v4 Foundation certification desired.
- Must be a U.S. citizen.
- Must be able to obtain a fully adjudicated Top Secret SCI clearance.
- Must have Security interim clearance and required certifications prior to start in role.
- 0% travel required.
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