Watch Officer Team Lead

5 days ago

Miami, United States General Dynamics Full time
About the Role:

We are seeking a highly skilled and experienced Watch Officer Team Lead to join our team at General Dynamics. As a Watch Officer Team Lead, you will be responsible for leading a team of Watch Officers in providing 24/7/365 support to the Joint DoDIN Operations Center (JDOC). You will be responsible for ensuring the team follows established change management processes, develops training materials, and provides continuous support to the JDOC.

About the Company:

General Dynamics is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

Responsibilities:
  • Lead a team of Watch Officers in providing 24/7/365 support to the JDOC
  • Ensure the team follows established change management processes
  • Develop training materials for the team (TTPs, SOPs, KAs, etc.)
  • Provide continuous support to the JDOC
  • Collaborate with the Problem Manager to facilitate the collection of information required to effectively execute root-cause analysis and development of improvement recommendations
  • Collaborate with the Change Manager to conduct risk assessments and coordinate the execution of Change Requests and ASI Requests
  • Assist in the creation and/or improvement of documented processes associated with execution of Coordinating Activity duties and responsibilities
  • Ensure all circuits that provide primary, secondary, and/or tertiary links are well documented and accessible within the JDOC
  • Maintain an understanding of the mission impact and operational significance of enterprise networks, systems, and services to inform decisions and incident responses
  • Provide activity reports and inputs to the Watch Officer Lead for all Watch Officer tasks accomplished, future planned activities, and concerns/risks
  • Perform complex administrative and analytical tasks in support of an enterprise operations environment
  • Interact regularly with customers to convey information and ensure conformance to customer requirements
  • Coordinate resolution of operations-related issues
  • Provide management, coaching, experience, and oversight to Watch Officer team members while also maintaining sufficiently trained staff to support customer requirements
Requirements:
  • 8+ years of experience performing duties as operations, systems, or technical control watch officer
  • 8+ years of experience utilizing a variety of network monitoring tools
  • Experience working in the DoD or Federal landscape
  • Technically inclined, able to gain proficiency with disparate business applications quickly (Microsoft Project/Visio, ServiceNow, etc.)
  • Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals
  • Highly organized and able to maintain structure and efficiency even in chaotic environments
  • A problem-solver and able to resolve issues without granular direction
  • Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape
  • Experience with direct customer support for both internal and external customers
  • Experience coordinating support for enterprise information technology infrastructure including but not limited to data center operations, server hardware, operating systems, virtualization, networking, storage, monitoring, automation, etc.
Education:

BA/BS (or equivalent experience) and 8+ years of experience

Certifications:

ITIL v4 Foundation (desired)

Clearance:

Must be a U.S. citizen

Must be able to obtain a fully adjudicated Top Secret SCI clearance

Must have Security interim clearance and required certifications prior to start in role

Work Environment:

Onsite - Doral, FL (No telecommuting option)

Shift work. (Schedule varies)

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