Current jobs related to IT Service Desk Manager - Irvine - Finfare Inc.

  • Front Desk Manager

    6 days ago

    Irvine, California, United States Huntington Hotel Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Huntington Hotels. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key Responsibilities:Supervise and train front desk...

  • Front Desk Supervisor

    3 weeks ago

    Irvine, California, United States DKN HOTEL GROUP Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DKN Hotel Group. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, supervising front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Provide...

  • Service Desk Specialist

    3 weeks ago

    Irvine, United States Robert Half Full time

    Service Desk Specialist will be responsible for in-depth troubleshooting and supporting Azure, Active Directory/O365, networking protocols, setting-up workstations, provide guidance for system application and handling tickets though ticketing management queue and more!Duration: 6 mo. CTHHours: 8-5pm, 40 hrs a wk100% OnsiteQualifications:5+ years of...

  • Service Desk Specialist

    3 weeks ago

    Irvine, United States Robert Half Full time

    Service Desk Specialist will be responsible for in-depth troubleshooting and supporting Azure, Active Directory/O365, networking protocols, setting-up workstations, provide guidance for system application and handling tickets though ticketing management queue and more!Duration: 6 mo. CTHHours: 8-5pm, 40 hrs a wk100% OnsiteQualifications:5+ years of...

  • Front Desk Administrative Assistant

    3 days ago

    Irvine, California, United States Johnson Service Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to provide administrative and project support to the human resources department and receptionist services to the organization.The ideal candidate will have excellent verbal and written communication skills, ability to work efficiently and effectively on...

  • Front Desk Manager

    2 weeks ago

    Irvine, California, United States Huntington Hotel Full time

    Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Huntington Hotels. As a key member of our front office team, you will be responsible for ensuring seamless and efficient guest experiences.Key Responsibilities:Supervise and coordinate front office operations to ensure compliance with...

  • IT Service Desk Analyst

    4 weeks ago

    Irvine, United States Kforce Inc. Full time

    RESPONSIBILITIES:Kforce is seeking an IT Service Desk Analyst for a 6-month contract to hire that pays 28-35/hr and sits on-site 5 days a week in Irvine, CA. The ideal candidate for this role will be a true people person with over 4 years of experience in IT support This role requires extensive knowledge of Windows operating systems and servers to provide...

  • IT Service Desk Analyst

    4 weeks ago

    Irvine, United States Kforce Full time

    RESPONSIBILITIES: Kforce is seeking an IT Service Desk Analyst for a 6-month contract to hire that pays 28-35/hr and sits on-site 5 days a week in Irvine, CA. The ideal candidate for this role will be a true people person with over 4 years of experience in IT support This role requires extensive knowledge of Windows operating systems and servers to provide...

  • Front Desk Operations Manager

    4 weeks ago

    Irvine, California, United States Irvine School of Music Full time

    Front Desk Operations ManagerWe are a rapidly growing music school located in Orange County and looking for a Front Desk Operations Manager to join our team. This position is perfect for someone who is passionate about sales and customer service and is eager to grow with us. If you are enthusiastic, detail-oriented, and have a love for music, we want to hear...

  • Front Desk Manager

    4 months ago

    Irvine, United States Huntington Hotel Full time

    Find balance in your career at the BRAND NEW Element Irvine! Become a part of the opening team and join us as we open our 124-room Element Hotel, located in the heart of the Irvine Business Complex and just down the street from John Wayne Airport (SNA). Built sustainable from the ground up and inspired by nature, the Element Irvine has an eco-minded...

  • Service Desk Support Analyst

    2 weeks ago

    Irvine, California, United States CGS Business Solutions | INC 5000 Company Full time

    Job Title: Service Desk Support AnalystCGS Business Solutions, an INC 5000 company, is seeking a skilled Service Desk Support Analyst to join our team. As a key member of our IT support team, you will provide top-notch technical assistance to our clients, ensuring their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide Tier I...

  • IT Help Desk Technician Level 2

    2 weeks ago

    Irvine, California, United States Bowman Williams Full time

    Job SummaryBowman Williams is seeking a skilled IT Help Desk Technician Level 2 to join our team of experts in the Cloud Services industry. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and ensuring seamless IT operations.Key ResponsibilitiesDiagnose and...

  • Help Desk Technician

    2 months ago

    Irvine, United States Balboa Technologies Full time

    Company DescriptionBalboa Technologies offers managed IT services to companies in Southern California. Balboa provides end-to-end white glove customer service to their clients. Role DescriptionThis is a full-time on-site role for a Help Desk Technician at Balboa Technologies in Irvine, CA. The Help Desk Technician will be responsible for providing technical...

  • Help Desk Technician

    3 days ago

    irvine, United States Balboa Technologies Full time

    Company DescriptionBalboa Technologies offers managed IT services to companies in Southern California. Balboa provides end-to-end white glove customer service to their clients. Role DescriptionThis is a full-time on-site role for a Help Desk Technician at Balboa Technologies in Irvine, CA. The Help Desk Technician will be responsible for providing technical...

  • Help Desk Technician

    2 months ago

    Irvine, United States Balboa Technologies Full time

    Company DescriptionBalboa Technologies offers managed IT services to companies in Southern California. Balboa provides end-to-end white glove customer service to their clients. Role DescriptionThis is a full-time on-site role for a Help Desk Technician at Balboa Technologies in Irvine, CA. The Help Desk Technician will be responsible for providing technical...

  • Front Desk Supervisor

    2 weeks ago

    Irvine, California, United States DKN HOTEL GROUP Full time

    {"Job Title": "Front Desk Supervisor", "Job Summary": "We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DKN Hotel Group. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, supervising the Guest Service Team, and ensuring the smooth operation of the front desk. If you have a...

  • Front Desk Supervisor

    1 month ago

    Irvine, United States Hilton Garden Inn Irvine Full time

    Job DescriptionJob DescriptionHilton Garden Inn Irvine/Orange County Airport is seeking a dedicated and experienced Front Desk Supervisor to join our team. The ideal candidate will lead our front desk team members by example, ensuring that every guest receives exceptional service from the moment they arrive until their departure. As a Front Desk Supervisor,...

  • Front Desk Associate

    9 hours ago

    Irvine, California, United States Action Property Management Full time

    Job Title: On-Call Front Desk AssociateAction Property Management is seeking a highly skilled and customer-focused On-Call Front Desk Associate to join our team. As a key member of our community management team, you will be responsible for providing exceptional service to residents and guests at our luxury associations throughout Los Angeles and Orange...

  • Front Desk Representative

    3 days ago

    Irvine, California, United States dandbcareers Full time

    Job Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service,...

  • Front Desk Coordinator

    4 months ago

    Irvine, United States Global Channel Management Full time

    About the job Front Desk Coordinator Front Desk Coordinator needs 5+ years experience Front Desk Coordinator requires: Organized Facility coordinating Administrative support Front Desk Coordinator duties: Monitor phone voicemail system and distribute messages. Greet, screen and sign in all visitors and guests as well as provide escort throughout office if...

IT Service Desk Manager

4 months ago

Irvine, United States Finfare Inc. Full time
Job DescriptionJob Description

About Finfare:

Finfare is dedicated to empowering SMBs by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash-back rewards. Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services.

Our cardholders can also promote their brand on our platform to reach new audiences and drive incremental sales.

We are constantly working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape.

About the Role

The IT Service Desk Manager is responsible for keeping up with Finfare's unprecedented growth and building the team that delivers IT services and projects supporting the business both on time and within budget through proactive team management and leadership.

At this role level, you will: ensure support of existing and emerging information and communications technology services, and provide technical advice to ensure efficient and effective functioning of the organization. This role requires a strong understanding of IT, information security, and data privacy considerations for financial technology, operational processes, and regulatory requirements within the fintech industry. This role collaborates closely with cross-functional teams, including information security, compliance, engineering, product, finance, and customer service, to meet IT needs, maintain compliance requirements (PCI DSS, ISO 27001 and SOC2) and achieve strategic goals.

Responsibilities:

  • Deliver frontline technical support for Finfare employees.
  • Establish and implement ITIL standards.
  • Manage incoming help desk tickets and assist employees with technical issues
  • Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary
  • Foster positive end-user relationships and drive customer satisfaction.
  • Provide Tier 1 support, desktop administration, and telecom delivery for all stakeholders.
  • Gather and report operational metrics, accomplishments, and priorities for weekly leadership meetings.
  • Escalation and resolution of third-party software/systems issues..
  • Develop and maintain technical documentation and IT knowledge base
  • Manage Finfare employee onboarding and offboarding
  • Manage hardware procurement and monitor asset inventory
  • Perform user access and physical inventory reviews
  • Maintain documentation to comply with ISO 27001, PCI, and SOC2 controls
  • Other duties as assigned.

Qualifications and Skills:

  • Bachelors degree in: Management Information Systems, Information Technology,
  • Understanding of data privacy laws including: GDPR, Privacy Shield, CCPA, and others.
  • Experience configuring and tuning information technology tools.
  • Security considerations of desktop and cloud computing.
  • Previous experience in a start-up environment or financial services/fintech environment is strongly preferred.

Compensation

The salary range for this position is $80K-$115K+ (depending on experience and level assessed post interviews).

Benefits at Finfare

  • Competitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s))
  • Unlimited PTO 
  • 401K (with employer matching) 
  • Catered lunches 3+ times a week
  • Health and wellness reimbursement
  • Employee stock purchase plan (if applicable) 
  • Work sponsorship (if applicable)
  • Parental leave 
  • Dog days
  • Other employee perks

As part of our dedication to the diversity of our workforce, Finfare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances