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Service Desk Specialist

2 months ago

Irvine, United States Robert Half Full time

Service Desk Specialist will be responsible for in-depth troubleshooting and supporting Azure, Active Directory/O365, networking protocols, setting-up workstations, provide guidance for system application and handling tickets though ticketing management queue and more



Duration: 6 mo. CTH

Hours: 8-5pm, 40 hrs a wk

100% Onsite


Qualifications:

  • 5+ years of experience as IT Support (Help Desk/Desktop)
  • Extensive knowledge of Windows 10 & 11 and Active Directory.
  • Exp. with IT Ticketing System (Freshdesk, Service Now etc.)
  • Exp. supporting Office 365, Adobe DC, Teams, etc.
  • Exp. supporting Windows and Macs PC environment.
  • Exp. supporting Windows 7, 10 & 11 Operating Systems
  • Exp. supporting Copiers, Printers, Scanners, BYOD, & eFax.
  • Exp. with DNS, DHCP, SFTP, SSO, etc.
  • Exp. installing and setting up VPN clients.
  • Exp. with IT Add/Move/Change Requests
  • Ability to handle multiple priorities simultaneously.
  • Familiarity with remote access platform and troubleshooting
  • Familiarity with LAN/WAN technologies and cabling
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
  • Must have a proven customer service background