Senior Site Coordinator

1 month ago

New Haven, United States New Reach Full time
Job DescriptionJob Description

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Company Overview:

As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal, because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help, they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.


Primary Purpose:

The Senior Site Coordinator (SC) is responsible for monitoring the activities of their assigned agency shelter which include ensuring compliance with program policies and procedures, maintaining the safety of the residents and the security and cleanliness of the facility. The Senior SC will provide direct program support to residents and work collaboratively with the other SCs, Case Managers, and Management to promote Housing First and successful program outcomes. The Senior SC is an essential position, which means that the job functions are necessary to conduct agency business even when the agency is not operating normally.


Essential Functions:

  • Monitor the activities of residents to ensure the safety of residents, staff, and volunteers
  • Provide on-going support to residents
  • Provide ongoing guidance and support to Site Coordinators
  • Advocate to the Shelter Operation Lead and Director of Operations any shelter, operations, policy or staffing needs
  • In the absence of the Shelter Operations Lead, provide coverage for assigned duties, including reporting needs, assistance to site coordinators, general oversite and reporting to management when needed
  • Attend all Senior Site Coordinator Meetings
  • Attend Mandatory Site Coordinator Meeting
  • Participate with the Shelter Operations Lead in the hiring process including interviewing, selection and training of new and current Site Coordinators.
  • Educate on and model processes inherent to each shelter.
  • The Senior Site Coordinator is responsible for ensuring the tracking and training of new and current site coordinators for all shifts at the assigned shelter.
  • Provide input in performance evaluations of new and current site coordinators, including 90-day, mid- and annual performance reviews
  • Ensure the Shelter Operations' scheduling platform is up to date and ready for publishing by the 15th of each month for per-diems and the 17th of each month for rest of staff. Make real time changes to the weekly schedule that reflect SC attendance and operational activities, and last-minute coverage changes.
  • Conduct spot checks of assigned Shelter twice monthly on different days/shifts. Redirect/create documentation when Staff is not performing tasks and responsibilities correctly.
  • If Resident/Staff files a complaint to Senior Site Coordinator, the complaint must be brought to Shelter Operation Lead
  • Responsible for maintaining filing of operational paperwork in all shelter binders.
  • Ability to provide and schedule twenty-four-hour emergency coverage, as needed including being on call
  • To prevent unnecessary overtime, Senior Site Coordinator and Shelter Operation Lead will work together to ensure all shifts are covered.
    • In the event coverage cannot be found, the Senior Site Coordinator will have to step in as emergency staff on-site at their respective shelters to cover the shift.
  • Complete intake paperwork for clients who enter shelter outside of regular business hours
  • Maintain written and oral communication of incidents in accordance with agency policies
  • Perform room and facility checks as required
  • Supervise and assist residents with daily cleanup/house responsibilities
  • Assist residents with Activities of Daily Living (ADL)
  • Enforce shelter policies and staff policies and procedures
  • Monitor supplies and communicate needs to Shelter Operations Lead
  • Conduct weekly inventory count of supplies and submit to Shelter Operation Lead
  • Communicate with other shelter staff and maintain the shelter log
  • Maintain Online documentation of redirection of Residents
  • Mandated to report any witnessed or suspected child abuse to Department of Children and Families
  • Distribute donations, food and laundry as directed
  • This position is considered essential which means that the job functions are necessary to conduct agency business even when the agency is not operating normally. Employees designated as essential are expected to report to or remain at work when the agency has a delayed opening, early release, or closure
  • Other duties as assigned to assure successful operations

Qualifications:

  • High school diploma or equivalency required
  • Ability to establish and maintain professional boundaries in working with clients
  • Assertiveness, creativity and ability to work independently or with a team
  • Knowledge of community resources and systems
  • Demonstrated initiative, good judgment and self-direction
  • Access to reliable transportation
  • Basic computer skills including proficiency in Microsoft Office
  • Bilingual (Spanish and English) preferred
  • Experience with homelessness preferred
  • Knowledge of and sensitivity to women's issues (domestic violence, sexual abuse etc.)
  • Excellent interpersonal skills

Expectations:

  • Have a solutions-based approach to presented problems.
  • Be supportive, engaging and encouraging to peers and staff.
  • Be adaptable to change and willing to take on more responsibility.
  • Maintain strict confidentiality concerning any client's or employees' personal information, living information, and/or HIV status
  • Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
  • Adheres to all New Reach's Policies and Procedures

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.


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