Current jobs related to Part-Time Bilingual Customer Service Associate - Needham - First Help Financial

  • Bilingual Customer Service Representative

    1 month ago

    Needham, Massachusetts, United States First Help Financial Full time

    Job Title: Bilingual Customer Service AssociateWe are seeking a highly motivated and customer-focused Bilingual Customer Service Associate to join our team at First Help Financial. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience...

  • Part-Time Bilingual Customer Service Associate

    1 month ago

    Needham, United States First Help Financial Full time

    First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...

  • Bilingual Customer Service Associate

    1 month ago

    Needham, United States First Help Financial Full time

    First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...

  • Bilingual Customer Service Representative

    3 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    About First Help FinancialFirst Help Financial is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Our company culture is built on professionalism, teamwork, and a commitment to excellence.Job SummaryWe are seeking a highly motivated and...

  • Bilingual Customer Service Representative

    1 month ago

    Needham, Massachusetts, United States First Help Financial Full time

    About First Help FinancialFirst Help Financial is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Our company culture is built on professionalism, teamwork, and a commitment to excellence.Job SummaryWe are seeking a highly motivated and...

  • Bilingual Customer Service Associate

    2 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    Job Title: Customer Service AssociateFirst Help Financial is a fast-growing company that provides auto loans to underserved individuals. We offer flexible financing options and tri-lingual support to make car ownership more accessible. Our team is culturally diverse, and we prioritize exceptional customer service.As a Customer Service Associate, you will be...

  • Customer Service Representative

    2 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    Job Title: Part-Time Bilingual Customer Service AssociateAt First Help Financial, we're seeking a highly skilled and bilingual customer service associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, answering their inquiries, and resolving any issues they may...

  • Bilingual Customer Service Representative

    6 days ago

    Needham, United States First Help Financial Full time

    Customer Service Associate Job DescriptionAt First Help Financial, we're committed to providing exceptional service to our customers and partners. As a Customer Service Associate, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Provide customer service regarding issues in a fast-paced call center environmentResponsible for...

  • Customer Service Representative

    2 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    Job Opportunity at First Help FinancialWe are seeking a highly skilled and bilingual Customer Service Associate to join our team at First Help Financial. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key...

  • Dental Assistant

    6 days ago

    Needham, Alabama, United States Chestnut Dental Associate Full time

    Career Opportunity at Chestnut Dental AssociateChestnut Dental Associate is a reputable family practice specializing in Pediatric and Adult Dentistry, and Orthodontics. We strive to provide exceptional dental care with a patient-centered approach.As a Dental Assistant, you will be part of our team providing quality dental care to our patients. We offer a...

  • Bilingual Title Clerk

    4 weeks ago

    Needham, United States Ultimate Staffing Full time

    Job Title: Bilingual Title Registrations AssociateOur client, a leading financial services company, is seeking a highly skilled Bilingual Title Registrations Associate to join their team in Needham. This is a full-time, in-office role with a competitive hourly rate of $19.Key Responsibilities:Manage and maintain accurate records of car titles, including...

  • Bilingual Title Registration Associate

    2 weeks ago

    Needham Heights, Needham, MA, USA, United States Ultimate Staffing Full time

    Job Title: Bilingual Title Registration AssociateWe are seeking a highly organized and detail-oriented Bilingual Title Registration Associate to join our team at Ultimate Staffing. This role is a great opportunity for someone who is fluent in Spanish and/or Portuguese to work in a dynamic and growing financial services company.Responsibilities:Manage and...

  • Dental Care Professional

    2 weeks ago

    Needham, Massachusetts, United States Chestnut Dental Associate Full time

    Chestnut Dental Associate is a highly regarded private family practice specializing in Pediatric and Adult Dentistry, and Orthodontics who strives to provide a superior experience with the highest quality dental care. We treat our patients as we would our family, and are committed to their optimal health.As a CDA team member, you will quickly learn that we...

  • Bilingual Funding Associate

    3 days ago

    Needham, United States First Help Financial Full time

    First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...

  • Customer Service Associate

    3 weeks ago

    Needham, Massachusetts, United States C&W Services Full time

    Customer Service RepresentativeC&W Services is seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Assist customers with inquiries, complaints, and requests in a timely and professional manner.Provide exceptional customer service through phone, email, and in-person interactions, ensuring a...

  • Bilingual Collections Associate

    2 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Collections Associate to join our team at First Help Financial. As a key member of our Collections Department, you will be responsible for communicating with borrowers, resolving customer issues, and meeting departmental goals.Key ResponsibilitiesProvide exceptional customer service and resolve...

  • Bilingual Collections Associate

    2 weeks ago

    Needham, Massachusetts, United States First Help Financial Full time

    About the RoleFirst Help Financial is seeking a highly skilled and motivated Collections Associate to join our team. As a key member of our Collections Department, you will be responsible for communicating with borrowers, resolving collection issues, and meeting departmental goals.Key ResponsibilitiesProvide exceptional customer service and resolve...

  • Customer Service Representative

    2 weeks ago

    Needham, United States FedEx Full time

    Job Summary: As a Retail Customer Service Associate at FedEx, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:* Assist customers with their inquiries and resolve any issues in a timely and professional manner* Provide product information and make recommendations to customers* Work...

  • Customer Service- Bagger

    5 months ago

    Needham, United States Roche Bros. Supermarkets Full time

    Overview: The Bagger provides excellent customer service by efficiently bagging purchases at checkout. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family! This position starts at $15.00 - $17.56 / hour. Minimum Qualifications:...

  • Customer Service Representative

    3 weeks ago

    Needham, United States Roche Bros. Supermarkets Full time

    Job Title: Customer Service- BaggerJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service- Bagger. As a key member of our checkout team, you will be responsible for providing exceptional customer service, efficiently bagging purchases, and maintaining a clean and organized work...

Part-Time Bilingual Customer Service Associate

2 months ago

Needham, United States First Help Financial Full time
Job DescriptionJob Description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Client Relationship Associate

Your Location: Remote/Anywhere within the USA

You Report To: Customer Service Manager

Your Schedule: Monday to Friday - 9AM-1PM EST

Your Compensation: $18.53/hour plus a monthly performance bonus

Learn more about our awesome Customer Service Department

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department.

What you will do:

Your responsibilities would be, but are not limited to:

  • Provide customer service regarding issues in heavy traffic call center
  • Responsible for opening clients complaints
  • Deescalate client issues and escalate to the appropriate manager if needed
  • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
  • Meet defined department goals and activity metrics
  • Daily / weekly reporting to direct supervisor
  • Provide pay off quotes to dealers and customers
  • Assist clients with Insurance and registration issues
  • Contact insurance companies for policy verification and other various issues
  • Provide written account information as requested by customers

What you Bring:

  • Demonstrates historical career stability
  • Fluent in Spanish and English
  • High level of professionalism and commitment to the job
  • Detail oriented mindset
  • Excellent written and verbal communication skills
  • 1 year of customer service or retail experience preferred
  • Ability to deescalate issues/concerns

FHF Benefits…

  • Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
  • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.