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Family Support Specialist II

2 months ago

Norfolk, United States Urban Strategies, Inc. Full time
Job DescriptionJob Description

TITLE: Family Support Specialist II

REPORT TO:  Senior Project Manager

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY: 

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

JOB RESPONSIBLTIES: 

  • Conduct intake and assessments for residents for enrollment into the family support program.
  • Conduct home visits, office visits, and community site visits to collect information from residents.
  • Work with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
  • Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
  • Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for up to 100 individuals.
  • Maintain privacy and confidentiality of all household information given.
  • Enter and track all resident data within Urban's customized performance management system "LEARN" to document resident progress in real time.
  • Attend community supportive services meetings with critical partners and other social service entities.
  • Actively participate in program meetings and other meetings related to the project.
  • Be available to occasionally work nights and/or weekends, and ability to travel up to 25 percent.
  • Performs various administrative functions, including preparing reports, sending correspondence, preparing billing and submitting check request documentation, as needed.
  • Perform miscellaneous job-related duties as assigned by management team.

QUALIFICATIONS:

  • Bachelor’s degree in Social Work, Sociology, Psychology, or related field.
  • 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
  • Valid driver’s license and automobile availability for work use.
  • Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
  • Ability to handle confidential information professionally.
  • Independent and proactive work ethic, with strong team collaboration skills.
  • Availability for evening and weekend functions as required.
  • Strong verbal and written communication skills for diverse communities.
  • Effective real-time priority management.
  • Excellent organizational, planning, and time management skills.
  • Ability to excel in fast-paced, culturally diverse environments.
  • Proficiency in MS Office Suite (Advanced Excel) and other common software.

Urban Strategies, Inc. is an Equal Opportunity Employer.