Project Manager/Client Account Manager

Job DescriptionJob DescriptionDescriptionWaggoner Engineering, Inc. is hiring a Project Manager/Client Account Manager for our Columbus, MS office to effectively manage all phases of project delivery including initiating, planning, executing, monitoring, controlling and closing.  The ideal candidate will demonstrate skill in: coordinate the development of scope of work, project budgets, work breakdown structures, and schedules with different discipline managers; monitoring of project budgets, financial metrics, schedule, quality and client feedback; quality management plans; developing project staffing plans that includes the right resources including quality assurance and peer review team members; effective communication with team members, client and stakeholders; risk analysis and mitigation; and procurement of sub consultants, subcontractors, and other direct project costs.  Manages project portfolio for few clients.  Project sizes are up to $1,000,000 in gross revenue.

Are you ready to inspire, engage and deliver? For almost 50 years Waggoner has delivered sound results through a culture of integrity, service and creativity to benefit our clients. Waggoner has more than doubled in size over the last five years and growth is expected to significantly increase through the addition of talented personnel.

What does that mean for you? Waggoner differentiates itself as a leader in growth strategy for water and disaster recovery, as well as providing full engineering services across 19 offices and 6 states; we need people who are inspired for future growth, engage as leaders in their respective fields, and deliver to both internal and external clients. 

If you are tired of hearing “we’ve always done it this way”; if you have a work hard/play hard attitude; and if you enjoy working with a vast team of professionals across various disciplines, you will fit right into our culture.
Your Primary Responsibilities will include
 Responsible to ensure Waggoner meets client expectations through frequent communication with client and Waggoner delivery team.  Meets or exceeds revenue and project multiplier and profitability targets.  Creates annual Client Marketing Plan and updates quarterly for existing clients.  Develops and maintains client relationships to identify new opportunities in additional service lines to grow revenue with existing clients.  Maintains records of relevant client information in CRM.  Understands our clients’ business and develops innovative solutions and sound recommendations to meet their needs.  Coordinates project delivery and proposal teams with clear and succinct communication as to the client requirements and differentiation strategy.  Manages a set of client accounts that cumulatively generate less than $1,000,000 in total revenue.  Manages assigned staff.  Works independently or in conjunction with the discipline management staff. Uses knowledge of industry and/or professional guidelines and protocols to accomplish goals and objectives and to solve complex problems. Responsibilities 1.     Follows Waggoner’s policies and procedures for project proposing and delivery. Follows and adheres to all federal and state regulations, client requirements and contracts, and company policies and procedures.

2.     Effectively uses Waggoner’s workflows and processes to secure project resources, complete proposals, develop contracts, maintain project records, monitor project, bill clients, collect receivables, and close out.

3.     Works effectively with project support staff to monitor and control project to achieve financial target metrics for all projects.

4.     Mentors and coaches project team members and provide constructive feedback on team member performance.

5.     Executes project to meet client expectations while meeting industry standard of care.

6.     Works with client organization staff to identify, develop, and propose on future work assignments.

7.     Identifies and develops project opportunities for new work and/or expanded services for established clients.

8.     Identifies opportunities and takes action to build relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals; shares information and solicits feedback.

9.     Handles client questions and complaints, communicates with clients, handles service problems politely and efficiently, always available for clients, follows procedure to solve client problems, understands company products and services, maintains pleasant and professional image.

10.  Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

11.  Knows the organization’s mission and functions, and how its social, political and technological systems work and operate effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

12.  Develops proposal strategies that utilize Company’s strengths and innovative thinking to gain a competitive advantage with existing clients.
 Competencies  1.     Communicating Projects Effectivelya.      Expresses ideas and thoughts verbally; speaks clearly and persuasively.
b.     Expresses ideas and thoughts in written form; writes clearly and informatively.
c.      Listens with genuine interest, encourages discussion; does not monopolize conversations.
d.     Provides timely and effective communications with team members regarding project status and expectations.
e.      Accepts diversity of opinions; unafraid to let people speak their minds; solicits different views. 

2.     Managing and Delivering High Quality Work
a.      Is solution oriented; strives to solve problems vs. placing blame.
b.     Anticipates problems and opportunities.
c.      Prioritizes and plans work activities with minimal supervision.
d.     Ensures that project team produces high quality work products and deliverables.
e.      Follows internal quality control and risk mitigation protocols.
f.      Includes appropriate people in decision-making process and knows when to reach out for help from other technical experts.

3.     Demonstrating Leadership
a.      Teaches, mentors, and encourages growth among project team members.
b.     Displays a positive attitude; enthusiastic.
c.      Volunteers readily; Seeks increased responsibilities.
d.     Handles pressure and multiple demands.
e.      Is trustworthy and can be counted on to follow through.
f.      Motivates others to perform well and provides recognition for achieving individual and team goals.
g.     Decisions balance company’s profitability, employees, and client needs.

4.     Managing and Controlling Costs
a.      Understands financial management concepts and uses the right tools to manage budgets.
b.     Effectively prepares and monitors scopes and fees for new or additional work with appropriate staffing, rates or billing structure, target multiplier and profitability.
c.      Uses technology to increase productivity and profitability.
d.     Takes care of invoicing, scheduling, collections, and other PM duties in a timely and accurate manner.

5.     Managing Project Resources
a.      Plans and executes project effectively and efficiently using appropriate tools such as project management plans, kickoff meetings, resource planning, schedules, and periodic team project meetings.
b.     Delegates work assignments appropriately and uses leverage in staffing projects.
c.      Includes team members in planning.
d.     Sets expectations, provides direction, and monitors delegated activities.
e.      Develops achievable and detailed schedules and works with project team to adhere to schedules and deadlines.
f.      Works well managing virtual teams and willingly works with the appropriate resources regardless of location.
g.     Provides clear performance expectations and consistent, timely and quality feedback.
h.     Coordinate with project team for additional resources when needed and uses appropriate leverage.
 
6.     Managing Client Relationships
a.      Effectively identifies out-of-scope items and eliminates “scope creep” and/or secures amendments/change orders for additional services.
b.     Effectively communicates and coordinates with client and project stakeholders to keep project on budget and schedule.
c.      Works closely with clients, CAMs and others to identify new or add-on project opportunities.
d.     Meets or exceeds client and stakeholder schedules and deadlines.

7.     Developing Plans
a.      Clearly defines goals and the actions required to accomplish them.
b.     Considers possible changes, constraints or other obstacles that might impact plans.
c.      Accurately estimates time and resources need to accomplish tasks.

8.     Establishes Relationships
a.      Able to relate to all kinds of people regardless of background.
b.     Finds topics and common interests that he/she can use to build rapport with others.

9.     Leveraging Opportunities 
a.      Scans the environment for opportunities to grow the business or accelerate performance.
b.     Encourages people to exploit chances to drive the business forward.

10.  Negotiating Agreements
a.      Effectively leverages negotiating strategies and tactics to reach mutually agreeable solutions.
b.     Focuses on "win-win" solutions.
c.      Outlines requirements, contingencies and timetables that help drive discussions toward completion.

11.  Serving Clients
a.      Builds strong relationships with clients.
b.     Stays aware of client needs, concerns and satisfaction.
c.      Responds promptly to client questions and requests.
d.     Effectively manages client expectations.
What you'll need

• Bachelor’s degree in Engineering, Science, Architecture, or related technical field or equivalent combination of experience and education required. Business degree preferred.
• Six to seven years of related experience, three four years project related experience and knowledge of applicable federal, state, and local laws and regulations required. 
• One to two years coordination/supervisory experience preferred four to five years of direct client interaction in designated market and knowledge of applicable laws and regulations required, one to two years of
  supervisory/management experience required.
• Certifications or registrations as mandated by profession.
• Must complete Waggoner’s project manager qualification card and certification within a year of employment. For new hires being
  brought into a PM position, the PM will be given Provisional status with up to one year to complete certification. Once certification is completed, status will be changed from Provisional to Qualified Professional.
• Advanced knowledge of MS Office including Word, Excel, PowerPoint, and Project required.
• Knowledge of design, online reports and databases preferred. Knowledge and ability to use.
• Deltek Financial and Project Management system is required. 
• Superior communication skills and in-depth knowledge of company products and operations.

Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: 

• WEI Incentive Program 
• Healthy Workplace Program 
• Employee Referral Bonus 
• Competitive Health Benefits 
• Career Development and Training 
• Flexible/Hybrid Schedule 
• Community Service Opportunities 
• Worldwide Travel Assistance 

Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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