Senior Manager, Client Account Services

2 weeks ago


Columbus, Ohio, United States American Chemical Society Full time

Job Title: Senior Manager, Customer Account Management

Company: American Chemical Society

This position focuses on delivering exceptional customer service while overseeing various account management functions. You will be responsible for ensuring the accuracy of customer data, coordinating projects related to customer information, and managing access to resources for training and commercialization efforts. Below is an outline of your responsibilities:

  • Creating and managing customer accounts while processing orders for a range of products
  • Addressing customer inquiries, resolving issues, and facilitating product access
  • Safeguarding confidential customer data and ensuring prompt service delivery
  • Supervising team management activities and providing constructive performance evaluations
  • Engaging directly with customers and supporting service teams in different locations
  • Ensuring adherence to customer data management standards
  • Facilitating complimentary access to resources for training initiatives
  • Assessing process and system support requirements and suggesting improvements for workflow efficiency
  • Drafting proposals for executive review and maintaining documentation related to product support policies
  • Tracking program progress for specialized initiatives and managing documentation processes
  • Leading program activities related to SAP ECC development and maintenance

Job Qualifications:

  • Bachelor's Degree in Business, Marketing, or a related discipline
  • A minimum of 8 years of experience in sales operations
  • At least 4 years in a managerial position with direct reports
  • Proven leadership abilities with a talent for motivating teams
  • Strong communication and interpersonal skills
  • Capability to collaborate with cross-functional teams and prioritize business goals
  • Excellent customer service orientation and adaptability in a dynamic environment
  • Proactive mindset towards operational efficiency and risk management
  • Robust analytical and problem-solving capabilities
  • Proficiency in MS Office Suite, Advanced SAP, Basic SQL, and Oracle

The American Chemical Society offers a competitive salary, a comprehensive benefits package, and a supportive work environment. This role presents an opportunity to be part of a dynamic team and contribute to impactful projects. Candidates must have authorization to work in the US without sponsorship. The American Chemical Society is an equal opportunity employer.



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