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Front Counter Coordinator

1 month ago

Phoenix, United States PostNet - AZ156 Full time
Job DescriptionJob DescriptionBenefit/Perks
  • Competitive Compensation monthly and yearly based on performance
  • No weekend or evening hours
  • Uniforms provided
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • Quick Learner that can be up and running within 30 days
  • A high school diploma or equivalent required
  • Valid drivers license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work extended hours IF necessary on large projects
  • Some supervisory skills preferred

WHAT WE EXPECT OF YOU:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner, including completing detailed job sheets for print projects
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards of cleanliness in all areas of the store
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Will be trained as fingerprint technician for onsite fingerprinting services

PHYSICAL AND SAFETY REQUIREMENTS:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly and professionally with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner