Sales Support Specialist

2 weeks ago

Costa Mesa, United States Mosaic Companies, LLC Full time
Job DescriptionJob Description

Mosaic Companies is searching for a Sales Support Specialist for our subsidiary Walker Zanger Costa Mesa, CA location. A Sales Support Specialist is a performance-driven individual who is looking to grow in sales experience. These specialists will support Walker Zanger’s Outside and Architectural Sales Account Executives with customer coordination, administrative organization, and processing of orders, payments, and inventory. This role is key in helping the Sales Account Executives focus on their clients and will work hand in hand with both the sales team and clients.

Scope of role:

  • Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts
  • Offers excellent service to clients in the showroom
  • Follows up with clients after their preliminary visit to gather info for the Customer Info Form, schedule future visits, and gather feedback for customer experience
  • Answers phones and greets clients as they enter the showroom, enters client info in the system, and maintains visitor log
  • Coordinates bids, projects, and shipments. Places price quotes and orders
  • Maintains order files by mailing sample and catalog requests
  • Assists with showroom checklists
  • Cashier duties include processing payments and applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily
  • Responsible for printing pick tickets for sales orders that meet certain conditions
  • Notifies Sales and Warehouse if orders are changed or canceled
  • Ability to work Saturdays on a rotating shift to support the Sales Team
  • Other duties as assigned

Set yourself apart:

  • You’ll be extremely organized and have excellent client service skills
  • You’re detail-oriented, can work independently or with a team, and possess great problem-solving skills
  • You have excellent verbal and written communication qualities
  • You’re able to work on multiple projects at the same time
  • You can navigate systems and tools (Outlook, Excel, Word, etc.)

About Us

Mosaic Companies, LLC is a premier branded supplier of luxury wall and mosaic tiles, stone slabs, and various other surface materials. Mosaic reaches a broad market through value-added distributor relationships with big box, specialty retail, and other distributors, as well as through its Opustone and Walker Zanger showrooms across the United States. The company is rapidly expanding its influence in the niche market of specialized wall, mosaic, and slab materials. Mosaic is known for enriching its portfolio brands with diverse resources, fostering growth, and ensuring excellence. The firm is committed to investing in brands that provide top-quality products and services while upholding a strong dedication to customer satisfaction.

Mosaic Companies, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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