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Sales Support Specialist

3 months ago

Costa Mesa, United States Aligned Solutions Inc Full time

Scope of Role:

  • Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts.
  • Offers excellent service to clients in the showroom.
  • Follows up with clients after their preliminary visit to gather info for the Customer Info Form, scheduling future visits, and gathering feedback for customer experience.
  • Answers phones and greets clients as they enter the showroom, enters client info in system, and maintains visitor log.
  • Coordinates bids, projects, and shipments. Places price quotes and orders.
  • Maintains order files by mailing sample and catalog requests.
  • Assists with showroom checklists.
  • Cashier duties, such as processing payments, applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily.
  • Responsible for printing pick tickets for sales orders that meet certain conditions.
  • Notifies Sales and Warehouse if orders are changed or cancelled.
  • Ability to work Saturdays on a rotating shift to support the Sales Team.
  • Other duties as assigned.

Set Yourself Apart:

  • Extremely organized with excellent client service skills.
  • Detail-oriented, able to work independently or with a team, and possess great problem-solving skills.
  • Excellent verbal and written communication qualities.
  • Able to work on multiple projects at the same time.
  • Proficient in navigating systems and tools (Outlook, Excel, Word, etc.).