Call Center Customer Service Agent

1 week ago

Atlanta, United States Craftexcom Full time
Job DescriptionJob DescriptionDescriptionWelcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective ways.

Craftexcom We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Customer Service Agent. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service and ensuring a positive experience.

$19.50 - $30.00 hourly

Job:
Full time

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate and up-to-date information to customers regarding products and services
  • Resolve customer complaints or issues by offering appropriate solutions or escalating to the appropriate department
  • Process customer orders, exchanges, and returns efficiently and accurately
  • Maintain customer records by updating account information and documenting interactions
  • Identify opportunities to upsell or cross-sell additional products or services to customers
  • Follow established call center procedures and guidelines to ensure consistency and quality service


Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Previous experience in a customer service or call center role preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult or irate customers with patience and professionalism
  • Proficient computer skills and ability to learn new software quickly
  • Exceptional time management and organizational skills


Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive work environment.

If you are a self-motivated and detail-oriented professional looking to contribute to a dynamic team, we invite you to apply. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

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