Call Center Customer Service Agent

2 weeks ago


Atlanta, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Craftexcom

Employment Type: Full Time

Location: Atlanta, GA

Compensation: $19.50 - $30.00 / hour

Description

Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective ways.

Craftexcom We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Customer Service Agent. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service and ensuring a positive experience.

$19.50 - $30.00 hourly

Job:Full time

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate and up-to-date information to customers regarding products and services
  • Resolve customer complaints or issues by offering appropriate solutions or escalating to the appropriate department
  • Process customer orders, exchanges, and returns efficiently and accurately
  • Maintain customer records by updating account information and documenting interactions
  • Identify opportunities to upsell or cross-sell additional products or services to customers
  • Follow established call center procedures and guidelines to ensure consistency and quality service
Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Previous experience in a customer service or call center role preferred
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult or irate customers with patience and professionalism
  • Proficient computer skills and ability to learn new software quickly
  • Exceptional time management and organizational skills
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and inclusive work environment.


If you are a self-motivated and detail-oriented professional looking to contribute to a dynamic team, we invite you to apply. To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

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