IT Service Desk Agent

3 weeks ago


Atlanta, United States Mindlance Full time

Job Title: IT Service Desk Agent

Job Location: Dorchester, MA (100 % Remote)

Zip Code: - 02125

Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support


Job Description:

· An IT Service Desk (ITSD) agent is expected to field contacts (calls, chats, requests) from Client employees and contractors related to IT issues encountered. ITSD agents will use their knowledge and our team knowledgebase (KB) of solutions to try and resolve issues reported by end users.

· An ITSD agent will need to be able to multi-task contacts at times within their shift (call + chat at same time for example).

· An agent should have an intermediate knowledge of MS Windows 10/11 Operating System.

Must Have Requirements:

· 1-3 years of experience

· Multi-tasking

· Troubleshooting windows device issues

· Time management

Plusses:

· Nexthink experience


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