Help Desk Representative
3 weeks ago
Randstad is partnering with a global, leading pest control company and is seeking a call center Help Desk Representative. This Technical Support Specialist will work within their ServiceNow ticketing queue to field level 1 and level 2 help desk tickets.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
This Help Desk Representative will be supporting our partner nationally via their call center. Tickets could include end user issues, general hardware/software support, escalation management, windows troubleshooting, password resets, and more.
This Help Desk Agent will need exceptional communication abilities. This position is a full time opportunity with advancement opportunities into Senior or Lead Help Desk.
Important Details:
- Training is done onsite in their Atlanta, GA headquarters but after that - this role is 100% remote in the greater GA area.
- M-F standard work hours with occasional weekend shifts (as needed)
- Must have 1-3 years of experience in a help desk call center setting (or comparable)
- These are inbound help desk, "call center" calls - you will be taking 15-20 calls per day
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