Call Center Agent
2 weeks ago
We are seeking a Call Center Agent to join our team You will be responsible for answering incoming calls, scheduling appointments for clients in a professional, courteous and efficient manner as well as routing calls to various departments within the firm.
Responsibilities:
- Answering incoming calls in a professional, courteous and efficient manner;
- Routing client calls to various departments within the firm;
- Scheduling appointments for firm clients; and
- Other tasks as assigned by management.
Qualifications:
- Previous experience in a call center environment;
- Excellent phone etiquette and ability to answer and handle heavy call volume;
- Positive and professional demeanor;
- Ability to build good rapport with clients;
- Strong work ethic and ability to work independently, responsibly and professionally;
- Excellent written and verbal communication skills; and
- Spanish speaking is a plus.
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