Market Operations Manager

JOB SUMMARY

Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leading Associates:

• Recruit, interview, hire, train, identify and retain top talent.

• Provide daily support to include coaching and hands-on/ride-along training for associates.

• Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).

• Effectively administer PODS performance management process.

• Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.

• Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas.

• Ensure daily pre-shift meetings are conducted at each Storage Center.

Customers:

• Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training

• Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).

Operational Excellence:

• Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).

• Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center.

• Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS.

• Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center.

• Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.

• Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.

• Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels.

• Perform driver functions when the business dictates.

Regulatory/Compliance:

• Ensure compliance of all DOT requirements including Hours of Service regulations and licensing.

• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.

• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities.

• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.

• Participate in quarterly self-audits and identify areas of improvement

• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).

Financial Management:

• Manage the day-to-day operation with a focus on improved efficiency.

• Manage all petty cash per the PODS Petty Cash policy.

• Ensure refueling equipment is performed in a compliant, cost effective manner.

• Perform monthly parts inventory reconciliation.

Other Duties:

• Flexibility to travel frequently to storage centers throughout territory.

• May be required to perform other duties and responsibilities as assigned.

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Territory Manager.

• Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff .

JOB QUALIFICATIONS: Education & Experience Requirements

• High School diploma required; college degree preferred or a minimum of 1 years of prior management experience.

• Ability to apply and successfully attain CDL Class B License or higher is preferred.

• Must maintain a current/valid driver license from the state in which position is assigned.

• Must be able to obtain PODS forklift certification.

• Possession of a valid DOT medical card is preferred.

• Mechanical ability essential to identify problems with equipment.

PHYSICAL REQUIREMENTS

• Ability to sit at a desk for up to 8 hours a day; Ability to type on a keyboard and use a mouse

• Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift up to 40 lbs.

• Occasionally required to stand, walk, kneel, crouch, or crawl.

• Vision requirements include close and peripheral vision and ability to adjust focus.

• Regularly required to reach with hands and arms and talk and hear.

• Ability to hear and verbally communicate using a telephone handset

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required including Saturdays/Sundays.

• Travel requirements: Within Local Territory.

• Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels

• May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

It is essential for us to work in an atmosphere of friendly cooperation; it is your responsibility to:

• Ask your direct supervisor for an explanation of anything you do not understand.

• Attend Orientation class and any required training sessions.

• Read your job description and Associate Handbook; sign the required acknowledgement documents and return to HR.

• Ask any questions about these items as well as any information given to you at meetings and through individual or group instructions, which will assist your understanding of this position.