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Market Operations Director

2 months ago

Middletown, Pennsylvania, United States PODS Enterprises, LLC Full time
Job Description

Job Summary:

PODS Enterprises, LLC is seeking a highly skilled Market Operations Director to oversee the daily operations of a storage center within a designated territory. The ideal candidate will have a strong background in logistics and supply chain management, with excellent leadership and communication skills.

Key Responsibilities:

  • Leading Associates:
    • Recruit, interview, hire, train, identify, and retain top talent.
    • Provide daily support, including coaching and hands-on/ride-along training for associates.
    • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
    • Effectively administer PODS performance management process.
    • Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner.
  • Customers:
    • Manage customer experience to meet or exceed PODS CSAT and DSAT goals.
    • Ensure all associates are meeting expectations for brand standards and customer interactions.
  • Operational Excellence:
    • Responsible for managing all corporate-owned assets within territory.
    • Manage daily routing and ETA/JPH performance for associates.
    • Determine daily needs based on routing of full productive days and assign work shifts based on business needs.
    • Coordinate repairs as assigned by Territory Manager.
  • Regulatory/Compliance:
    • Ensure compliance of all DOT requirements, including Hours of Service regulations and licensing.
    • Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.
    • Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement.
  • Financial Management:
    • Manage the day-to-day operation with a focus on improved efficiency.
    • Manage all petty cash per the PODS Petty Cash policy.
    • Ensure refueling equipment is performed in a compliant, cost-effective manner.
  • Other Duties:
    • Flexibility to travel frequently to storage centers throughout territory.
    • May be required to perform other duties and responsibilities as assigned.

Requirements:

  • High School diploma required; college degree preferred or a minimum of 1 year of prior management experience.
  • Ability to apply and successfully attain CDL Class B License or higher is preferred.
  • Must maintain a current/valid driver license from the state in which position is assigned.
  • Must be able to obtain PODS forklift certification.
  • Possession of a valid DOT medical card is preferred.

Working Conditions:

  • Regular business hours. Some additional hours may be required, including Saturdays/Sundays.
  • Travel requirements: Within Local Territory.
  • Storage centers are climate-controlled. Deliveries made in all weather conditions.