Tool Service Supervisor

7 days ago


Middletown, Pennsylvania, United States Hilti Corporation Full time
Job Summary

The Tool Service Supervisor - Operations Manager will be responsible for managing a team of technicians to deliver best-in-class tool service to Hilti North America customers. This role involves establishing a culture that promotes innovation, standard behaviors, and continuous improvement in the Tool Service Center.

Key Responsibilities
  • Lead and direct a team of technicians in the execution of tool service processes, ensuring delivery of the Hilti Tool Service value proposition.
  • Sustain technical competence and lead the development of team repair expertise.
  • Ensure adherence to repair standards and ensure that technicians follow all repair and process standards.
  • Manage inventory effectively, adhering to regional process standards.
  • Direct the maintenance of work areas, tools, and equipment in a proper and organized manner, enabling technicians to perform their jobs efficiently and safely.
  • Exercise direct supervisory authority and responsibility for assigned team members, including performance management, development planning, and employment status changes.
  • Lead by example and promote a cohesive team-oriented environment.
  • Assist the Tool Service Manager in maintaining rapport and communication with Tool Service Center staff, customers, sales personnel, and company departments.
  • Direct and coordinate activities with Regional Process Manager, Regional Repair Expert, and Tool Services Marketing.
  • Actively manage end-to-end processes and ensure the communication of Hilti North America tool service differentiation.
  • Deliver sustainable productivity at defined end-to-end service levels.
  • Execute sustainable processes and repair standards in the Tool Service Center.
  • Be accountable for the execution of defined lean initiatives to build a lean culture and drive a bottom-up continuous improvement mindset to achieve operational excellence.
  • Be accountable for people processes and competence development, as well as diversity, equity, and inclusion within the team.
Requirements
  • High School Diploma or GED, required.
  • Bachelor's Degree, preferred.
  • Two to three (2-3) years of experience in technical shop/plant operations management, preferred.
  • Direct supervision of technical staff, preferred.
  • Experience using Windows applications, preferred.
  • Combination of normal office and workshop conditions.
  • Up to 25% international (US and Canada) travel, required.
What We Offer

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package, including a generous paid time off policy, paid family leave, educational reimbursement, student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

Why Hilti?

We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.



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