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Operations Coordinator

2 months ago

Los Angeles, United States Chrysalis Center Inc Full time
Job DescriptionJob DescriptionThis is a temporary position to provide coverage for a staff member that is currently out on a leave of absence.


Job Summary

The TEMP Operations Coordinator, Staffing is responsible for the department’s most valued and expensive resource: our talent pool of clients. This role will be responsible for all steps in the Staffing department intake process; for ensuring all clients are properly oriented to Staffing expectations and customer needs; and for providing feedback and coaching throughout the client’s tenure in the position. The TEMP Operations Coordinator, Staffing will work both collaboratively and independently to determine eligibility and for Chrysalis Staffing placements. This position will also work alongside the Sr. Operation Manager, Staffing to manage and maintain an appropriate size pool to meet our customers' needs. Lastly, this position will have administrative responsibilities, including tracking and entering real time client data, reviewing and editing timesheets, documenting varied behavioral, performance and safety issues, and tracking absences. T


Summary of Job Duties

Customer Service & Relations

  • Deliver consistently high levels of customer service to all customers, partners and other stakeholders
  • Respond to and fulfill customer requests in a timely manner
  • Identify and respond to operation issues quickly and professionally

Operations

  • Manage pool of qualified candidates
  • Place qualified candidates at appropriate placement opportunities
  • Work closely with the Sr. Operation Manager to ensure placement goals are met
  • Enter and maintain client information and interests in database
  • Review and edit weekly timesheets and correct errors
  • Track and monitor employee absences
  • Document incidents, relevant case notes and other notices for employee performance updates

Client Support

  • Coach clients on behavioral and performance issues and document corrective actions
  • Balance the needs of the social enterprise with the needs of Chrysalis clients

Job Skills & Qualifications

  • 1-2 years of recruiting or staffing experience preferred
  • Excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Excellent ability to utilize critical thinking, creativity, independent judgment and demonstrated decision making skills
  • Must be positive, energetic and motivated, with the ability to work harmoniously with colleagues, customers and Chrysalis’ client population
  • Must be capable of thriving in a fast-paced environment, working on multiple projects with competing deadlines and a high-volume workload.
  • Strong interpersonal skills, including the ability to coach/mentor clients with various barriers to the traditional workforce pool
  • Computer skills including but not limited to: MS Office suite, Google suite, CRM/database management


FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.