Operations Coordinator

3 months ago

Los Angeles, United States POP MART Full time

Operations Coordinator


Los Angeles, CA(On-site)


POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.


Job Overview

We are in search of an Operations Coordinator with strong background in operations coordination and project management to join our newly setup US office in Los Angeles. The person will be mainly responsible for overseeing the operational management of vending machines within the region of North America.


What You Will Achieve

  • Oversee the operational management of vending machines within the designated area, including the installation, maintenance, and daily communication with machine operators.
  • Monitor performance metrics and implement strategies to improve machine operations and customer satisfaction.
  • Responsible for managing the POP MART vending machine operations, including machine management, restocking, sanitation, and handling customer complaints if needed.
  • Act as the point of contact between North America Operation team & Head Quarters team, such as Merchandise and Logistics teams to ensure timely synchronization of information between the US team and HQ.
  • Ensure the implementation and follow-up of company’s key projects in the region. Including support project management work for stores and exhibitions, and communicate closely with relevant parties.
  • Conduct occasional business trips based on business development needs to assist with coordination and execution of business trade events.
  • Other related tasks as assigned


What You Will Need

  • Associate degree or above, major not specified.
  • 1-3 years of working experience, team management experience is nice to have.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
  • Excellent communication and interpersonal skills.
  • Creative, energetic attitude, with a strong work ethic, sense of ownership and willingness to learn.
  • Strong execution skills with high self-motivation.


What We Offer

  • Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
  • Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
  • Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.


*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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