Home Health QI/QA Coordinator
4 months ago
TITLE OF POSITION: QUALITY IMPROVEMENT MANAGER
TITLE OF IMMEDIATE SUPERVISOR: DIRECTOR
RISK OF EXPOSURE TO BLOODBORNE PATHOGENS - LIMITED
Agency Management:
Assists with developing and implementing the Agency’s Quality Improvement Program
Assists in the implementation of approved recommendations and assessing the Agency’s success in correcting problems
Reviews all reports of complaints, errors, incidents, and grievances to ensure that they are fully documented and properly handled in the timeframe and manner specified by the Agency’s policy
Implementing governing body directives and ensuring that appropriate service policies are developed and implemented
Establishing and maintaining effective channels of communication; maintaining liaison with the Governing Body
Ensuring staff development including orientation, in-service education, continuing education, and evaluation of staff are current and include Quality Improvement initiatives
Directing and monitoring organizational Performance Improvement activities
Coordinates a program for risk management which encompasses written guidelines and provides for supervision of workers on cases with risk factors, such as: contagious disease, infections, AIDs, hepatitis, TB, and other situations in which the patient or worker is at risk
Makes home visits regularly to observe care being rendered to assess the condition and use of equipment and supplies, and to receive reports of the patient/family satisfaction with care/services
Assures the confidentiality of patient records
Promotes and maintains an Agency environment that is in compliance with federal, District and local regulatory agencies
Consults with staff, when necessary, to ensure and maintain safe, efficient, and quality patient care/services
Reviews at Least Monthly:
The timeliness of the admission process
The appropriateness of the amount, frequency, duration, and level of care authorized
The completion of all assessments, assignments, care/service plans, and other required documentation
The fulfillment of services: type and frequency
Samples of discharged cases to verify that a summary has been completed and that appropriate disposition of the case has been made and is documented
Reviews at Least Annually:
Preparing, distributing, tabulating, and evaluating of the results of questionnaires directed to patients, families, employees/contractors, and referral sources to determine their satisfaction with the Agency's services
At least annually, reviews all job descriptions to ensure consistency with recruitment and hiring practices, and with District and national requirements
JOB CONDITIONS
Position is stressful in terms of meeting deadlines.
It requires minimal lifting of office records and printouts.
It is primarily a desk job which essentially involves sitting, standing stooping and walking, as well as an inordinate amount of telephone communication.
Travel is required, by car or airplane to local, out-of-town or District seminars, conferences, or meetings.
The ability to communicate well, both verbally and in writing is required
EQUIPMENT OPERATION
Utilization of CRT, calculator, multi-line telephone, copy machine, basic equipment
COMPANY INFORMATION
Has access to all patient records, personnel records and patient financial accounts which may be discussed with the Executive Director, Director of Finance, Employee Relations, and Quality Assurance department staff, as well as outside government agencies
QUALIFICATIONS
Must be a Registered Nurse or Licensed Practical/Vocational Nurse
Must have a minimum of 2 years home care experience is required
Must have experience in developing, implementing, and evaluating continuous quality improvement programs and activities
Must have the ability to demonstrate self-confidence and a positive attitude and maintain enthusiasm and commitment with respect to goal achievement
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